Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Shift Differentials
Job Description
The Venetian Resort, located in the vibrant city of Las Vegas, Nevada, is a premier luxury hotel and casino known for delivering exceptional hospitality and guest service. Renowned globally for its stunning architecture, lavish accommodations, and world-class amenities, The Venetian Resort creates an unparalleled experience for visitors from around the world. As an iconic destination on the Las Vegas Strip, the resort offers diverse entertainment options, fine dining, and impeccable guest services, making it a top choice for both leisure and business travelers. The Venetian Resort prides itself on a commitment to excellence, innovation, and creating memorable customer experiences through... Show More
Job Requirements
- 21 years of age
- proof of authorization or eligibility to work in the United States
- high school diploma or equivalent
- union experience preferred
- must be able to obtain and maintain a valid Nevada driver’s license, TAM, and any other required certifications or licenses
- 3-5 years of experience in guest services in the hospitality industry
- prior management experience in valet, parking operations, or bell desk highly preferred
- must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
- strong interpersonal skills with the ability to communicate effectively with guests and other team members of different backgrounds and experience levels
- must be able to work varied shifts including nights, weekends, and holidays
Job Qualifications
- high school diploma or equivalent
- 3-5 years of experience in guest services in the hospitality industry
- prior experience in management of valet, parking operations or bell desk highly preferred
- strong interpersonal skills with the ability to communicate effectively with guests and team members
- ability to work varied shifts including nights, weekends, and holidays
- must maintain a positive attitude toward work and interact with guests in a congenial and polite manner
Job Duties
- manage the delivery and measurement of guest service within valet and bell desk consistent with the company’s core service standards and brand attributes
- oversee day-to-day operations, manage guest services areas, and team members, including baggage handling, traffic control, valet services, and parking operations
- delegate tasks and department assignments or projects, meeting deadlines related to those assignments
- evaluate schedules or timelines related to completing assignments while maintaining service and product quality
- review the work of team members and provide guidance and counsel when needed to achieve department goals and objectives
- anticipate guests’ needs, respond promptly, and acknowledge all guests while maintaining positive guest relations
- manage assigned operational functions of valet, parking operations, and bell desk consistent with the strategic plan and vision for the department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
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