Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $34,900.00 - $61,100.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee Development Programs
wellness programs
Job Description
Palms Casino Resort is a renowned luxury resort and casino located in Las Vegas, Nevada. Known for its vibrant atmosphere, cutting-edge amenities, and exceptional guest services, Palms Casino Resort caters to a diverse clientele seeking an outstanding hospitality experience. The resort features a variety of entertainment options, dining venues, and luxury accommodations, making it a popular destination for travelers and tourists from around the world. Palms Place, an extension of the resort, offers an exclusive and refined residential-style hotel experience, emphasizing comfort and personalized service. Together, Palms and Palms Place strive to deliver world-class hospitality and guest satisfaction through their... Show More
Job Requirements
- Proof of eligibility to work in the US
- Working knowledge of hotel management systems and operations
- Ability to establish staffing guidelines to maximize efficiency and minimize labor costs
- Broad management and leadership knowledge of front office operations
- Ability to utilize guest service satisfaction metrics to generate action plans
- Ability to influence acceptance of hotel operation practices
- Excellent interpersonal and customer service skills
- Ability to lead and mentor a team
- Excellent organizational skills with attention to detail
- Effective listening and judgment skills
- Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel
- Ability to effectively communicate in English orally and in writing
- Technical knowledge of property management systems
- Ability to work varied shifts including weekends and holidays
Job Qualifications
- Two years of experience in direction and management of employees in a similar hotel environment
- Previous experience managing employees under a collective bargaining agreement preferred
- Knowledge of AAA or Forbes standards preferred
- Technical knowledge and experience with learning management systems
- Experience with HotSOS or other service optimization systems
- Previous experience working in a similar resort setting preferred
- Ability to communicate in Spanish and/or Asian languages
Job Duties
- Provide direction and leadership to the front desk and concierge teams
- Lead the hotel management team in achieving operational and financial goals
- Oversee the execution of functional strategy and operational direction of the front desk
- Ensure high customer satisfaction and exceptional guest experience
- Implement policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations
- Manage employee engagement through coaching, training, rewards and development
- Participate in interviews, candidate selection, training, supervision, counseling and coaching of front desk operations staff
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter