Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
Palms Casino Resort, located in Las Vegas, is a renowned luxury destination offering a vibrant blend of entertainment, gaming, and hospitality services. Known for its modern design, exceptional amenities, and an energetic atmosphere, Palms Casino Resort caters to a diverse clientele seeking an unforgettable experience in the heart of one of the world’s most famous cities. The resort features upscale rooms, world-class dining, a dynamic nightlife scene, and a variety of leisure and event spaces, making it a top choice for visitors and locals alike. As part of its commitment to excellence, Palms Casino Resort prioritizes superior guest service and... Show More
Job Requirements
- Proof of eligibility to work in the US
- Working knowledge of hotel management systems and operations
- Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs
- Broad management and leadership knowledge of front office operations
- Ability to utilize guest service satisfaction performance metrics to generate action plans
- Ability to influence others in hotel operations
- Excellent interpersonal and customer service skills
- Ability to lead and mentor a team
- Excellent organizational skills
- Effective listening and strong judgment
- Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel
- Ability to communicate in English verbally and in writing
- Technical knowledge of property management systems
- Ability to work varied shifts including weekends and holidays
- Tolerant of varying noise levels, temperature, illumination and air quality
- May be exposed to smoke
- Prolonged sitting or standing
- Ability to lift up to 50 pounds occasionally
- Use of standard office equipment
- Ability to distinguish letters, numbers, and symbols
Job Qualifications
- Two years of experience in the direction and management of employees in a hotel environment
- Previous experience managing employees under a collective bargaining agreement preferred
- Knowledge of AAA or Forbes standards preferred
- Technical knowledge and experience with LMS and HotSOS or other service optimization systems preferred
- Previous experience working in a resort setting preferred
- Ability to communicate in Spanish and or Asian Languages preferred
Job Duties
- Work closely with the Executive Director of Hospitality to implement strategic initiatives
- Lead the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk and concierge operations team
- Responsible for employee engagement of the front desk operations team through coaching, training, rewards and development
- Provide leadership and direction to maintain and improve the guest experience within front desk and concierge operations
- Participate in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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