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Manager, Host City Volunteer, FIFA World Cup 2026 | New York/New Jersey
Job Overview
Employment Type
Temporary
Full-time
Work Schedule
Standard Hours
Job Description
FIFA World Cup 2026™ is set to be the most innovative and inclusive sporting event ever, uniting fans and players from across the globe. This tournament will be historic, as it will be the first time the FIFA World Cup is hosted across three countries simultaneously: the United States, Canada, and Mexico. The event promises to redefine excellence and create unprecedented opportunities for participation, engagement, and celebration of football at the highest level. As a key component of this grand event, the volunteer program serves as the backbone of the tournament experience, connecting local communities and offering unparalleled opportunities for... Show More
Job Requirements
- bachelor's degree or similar level of education
- proven experience and knowledge in events or volunteer management or project management
- experience with local community engagement preferably within FIFA26 host city
- ability to create and foster productive working relationships with local authorities and volunteer groups
- strong communication skills both oral and written
- ability to meet deadlines
- team player able to work under pressure
- positive attitude patience and persistence
- flexible and adaptable to changing priorities
- ability to work independently and in cross functional teams
- fluent in English
- Spanish proficiency is a plus
- proficient in MS Office and planning software
- understanding and use of Rosterfy a plus
Job Qualifications
- bachelor's degree or similar level of education
- proven experience and knowledge in events or volunteer management or project management
- experience with local community engagement preferably within FIFA26 host city
- ability to create and foster productive working relationships with local authorities and volunteer groups
- strong communication skills both oral and written
- team player able to work under pressure
- positive attitude patience and persistence
- flexible and adaptable to changing priorities
- ability to work independently and in cross functional teams
- fluent in English
- Spanish proficiency is a plus
- proficient in MS Office and planning software
- understanding and use of Rosterfy a plus
Job Duties
- develop and implement local engagement recruitment training and operational delivery plans of the city volunteer program
- liaise with local stakeholders in coordination with host city leads to support volunteer program implementation
- collaborate with various FIFA departments and external stakeholders to address city volunteer needs
- support centralized volunteer projects in coordination with the volunteer team
- lead city volunteer centre operations including recruitment training and tournament time needs
- develop and implement volunteer training to equip volunteers for their tasks
- proficiently use FIFA Volunteer Platform for managing volunteer experience
- plan and execute city volunteer appreciation initiatives
- manage and resolve volunteer-related issues fostering an inclusive environment
- collate and manage localized volunteer program information for the Volunteer Contact Centre
- analyze volunteer performance data and feedback to identify areas for improvement
- implement continuous improvement strategies for volunteer program efficiency
- oversee volunteers at non-competition venues and support match day operations
- liaise with external organizations and city supporters for additional volunteer support
- ensure compliance with laws and policies related to volunteer management
- prepare reports and presentations for management and stakeholders
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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