Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $42,000.00 - $67,400.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Tuition Assistance
Retirement Plan
Wellness Program
Job Description
Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. Renowned for its commitment to excellence, Kootenai Health has earned numerous accolades such as being named a Gallup Great Workplace, the number one Best Place to Work in Large Healthcare Organizations, and achieving Magnet™ Status for Nursing Excellence. These distinctions reflect the organization’s dedication to fostering a supportive work environment and delivering exceptional patient care. As a comprehensive healthcare provider, Kootenai Health offers a wide range of medical services and specialties, ensuring that the health and well-being of the communities they serve are... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum 5 years' related experience
- Minimum 3 years' leadership experience preferred
- Project management skills
- Organizational skills
- Computer literacy with Microsoft Office proficiency
- Strong leadership and team development skills
- Customer service experience
Job Qualifications
- Bachelor's degree preferred
- Minimum 5 years' related experience required
- Minimum 3 years' leadership experience preferred
- Project management and organizational skills with the ability to manage multiple priorities and drive continuous improvement
- Computer literacy with proficiency utilizing Microsoft Office Tools (Word, Excel, PowerPoint), MS Windows
- Strong leadership and team development skills, with the ability to motivate, coach, and manage diverse teams
- Customer service excellence with proven ability to create positive patient, guest, and customer experience
Job Duties
- Manages financial resources, develops long-term plans and goals, leads initiatives, focuses on patient and guest quality experience, and expands current retail service outlets
- Functions effectively within the organization to assist with change, secures needed resources, develops staff and works collaboratively with other service lines creating a positive experience
- Effectively manages retail supervisor and hospitality services supervisor
- Utilizes Mircos POS system monitoring revenue and expenses, and understands department wide software interface capabilities
- Oversees customer service training for Guest Relation Associates, Baristas, and Hospitality Service Associates
- Enhances brand development for patient service line, retail service outlets, working within budgets as needed, and partners with Executive Chef on food cost percentages for retail environment
- Relies on experience and judgment to plan and accomplish goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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