Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,000.00 - $67,400.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Tuition Assistance
Retirement Plan
Wellness Program
Job Description
Kootenai Health is a distinguished healthcare organization located in northern Idaho and serving the Inland Northwest. Known for its commitment to exceptional patient care and a supportive workplace culture, Kootenai Health combines advanced medical expertise with innovative services to improve community health outcomes. The organization has earned numerous honors, including being recognized as a Gallup Great Workplace, the number one Best Place to Work among large healthcare organizations, and receiving Magnet Status for Nursing Excellence, which speaks to its dedication to nursing quality and professional development. Kootenai Health is more than just a hospital; it is a comprehensive health system... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum 5 years' related experience required
- Minimum 3 years' leadership experience preferred
- Project management and organizational skills
- Computer literacy with proficiency utilizing Microsoft Office tools and MS Windows
- Strong leadership and team development skills
- Customer service excellence
- Ability to maintain standing and/or sitting position
- Typical office equipment knowledge
- Ability to perform repetitive movements
Job Qualifications
- Bachelor's degree preferred
- Minimum 5 years' related experience required
- Minimum 3 years' leadership experience preferred
- Project management and organizational skills with the ability to manage multiple priorities and drive continuous improvement
- Computer literacy with proficiency utilizing Microsoft Office tools (Word, Excel, PowerPoint), MS Windows
- Strong leadership and team development skills, with the ability to motivate, coach, and manage diverse teams
- Customer service excellence with proven ability to create positive patient, guest, and customer experience
Job Duties
- Manages financial resources, develops long-term plans and goals, leads initiatives, focuses on patient and guest quality experience, and expands current retail service outlets
- Functions effectively within the organization to assist with change, secures needed resources, develops staff and works collaboratively with other service lines creating a positive experience
- Effectively manages retail supervisor and hospitality services supervisor
- Utilizes Mircos POS system monitoring revenue and expenses, and understands department wide software interface capabilities
- Oversees customer service training for Guest Relation Associates, Baristas, and Hospitality Service Associates
- Enhances brand development for patient service line, retail service outlets, working within budgets as needed, and partners with Executive Chef on food cost percentages for retail environment
- Relies on experience and judgment to plan and accomplish goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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