Manager Guest Services - Bell Valet Concierge
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $84,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Paid Time Off
Employee training programs
Career development opportunities
employee recognition programs
Job Description
The Ritz-Carlton Marina del Rey is a premier luxury hotel located in the scenic Marina Del Rey, California. Renowned worldwide for its exceptional service and elegant accommodations, The Ritz-Carlton brand epitomizes sophistication and hospitality excellence. As part of Marriott International's portfolio of award-winning properties, this location blends the timeless grace of The Ritz-Carlton culture with a vibrant coastal atmosphere, providing guests with unmatched experiences that are memorable and uniquely personalized. This establishment prides itself on maintaining the highest standards in luxury service, with a strong commitment to diversity, inclusion, and professional development among its associates. Employing a philosophy driven by... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to lead and manage teams effectively
- Strong customer service skills
- Proficiency in resolving guest related issues
- Capability to manage payroll and disciplinary procedures
- Excellent communication and problem-solving abilities
Job Qualifications
- High school diploma or GED with 2 years experience in guest services, front desk, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong interpersonal and communication skills
- Leadership and team management experience
- Ability to resolve conflicts and handle guest complaints
- Knowledge of hospitality service standards
- Experience in managing administrative tasks like payroll and performance appraisals
Job Duties
- Manage property operations as the Manager on Duty
- Oversee guest relations and resolve guest complaints
- Lead and supervise guest service teams
- Maintain front desk and guest service goals
- Implement property policies and disciplinary procedures
- Manage payroll administration
- Conduct employee coaching and performance evaluations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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