Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
retirement plans
401(k) tax deferred savings plan
457 deferred compensation plan
Health Insurance
Dental Insurance
Vacation leave
sick leave
Paid holidays
Job Description
Alaska Railroad Corporation is a renowned transportation company providing reliable and scenic passenger and freight train services primarily in the state of Alaska. Established to serve the unique transport needs of the region, the company operates extensive rail networks that connect rural towns, remote communities, and key urban centers. Known for its commitment to safety, customer satisfaction, and operational excellence, Alaska Railroad Corporation offers a dynamic work environment focused on delivering exceptional travel experiences to its diverse clientele. As a state-owned entity, it plays a vital role in both daily transportation and tourism, contributing significantly to the economic and social... Show More
Job Requirements
- High school diploma or GED equivalent
- Four years of experience in catering, janitorial operations or food service quality control in supervisory or management capacity
- Two years of transportation operations experience preferably in tourism
- Knowledge of food and beverage processing techniques, quality control systems and auditing skills
- Strong analytical and problem solving skills
- Strong written and verbal communication skills
- Proficient in Windows based computer programs including Excel, Word and Access
- Strong team facilitation, coaching and mentoring skills
- Ability to handle conflict with tact and professionalism
- Willingness to work long hours
- Valid driver’s license
- Ability to work aboard trains for extended hours
- Willingness to travel and stay overnight away from home during operational seasons
Job Qualifications
- High school diploma or GED equivalent
- Bachelor’s degree in Business or Hospitality Management preferred
- Four years experience in catering, janitorial operations or food service quality control in supervisory or management capacity
- Two years experience in transportation operations preferably in tourism
- Experience in food and beverage processing techniques and quality control systems
- Strong analytical and problem solving skills
- Excellent written and verbal communication skills
- Proficiency in Windows based computer programs including Excel, Word, and Access
- Strong team facilitation, coaching and mentoring skills
- Experience in developing and presenting training materials preferred
- Knowledge of tourism and travel industry operations
- Leadership and supervisory experience
Job Duties
- Manages Guest Services Department and coordinates logistical needs with Mechanical and Transportation departments
- Oversees contractor onboarding and manages catering and janitorial contracts
- Supervises subordinate managers responsible for onboard programs and daily oversight of food, beverage, and janitorial services
- Monitors and ensures customer satisfaction
- Acts as liaison for pull contractors and cruise train charter customers coordinating schedules and logistics
- Develops and negotiates service contracts applicable to ARRC operations
- Plans and administers catering and janitorial quality control programs and develops related inspection procedures
- Coordinates onboard services delivery and collaborates with multiple departments to improve customer service efficiency
- Manages seasonal operations and charter trains including logistical coordination
- Assists in planning and executing incident management training and exercises
- Supervises team including hiring, training, and disciplinary actions
- Develops and delivers training programs related to quality control and emergency preparedness
- Acts as point of contact for USFS Whistle Stop program and manages related agreements
- Participates in Incident Command exercises and activities as required
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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