Manager, Guest Experience - Staff Operations
Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $52,666.46 - $62,883.59
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Professional development opportunities
Supportive team environment
Equal opportunity employer policies
Job Description
Enterprise Center and Stifel Theatre are prominent venues dedicated to hosting a wide array of sports, entertainment, and cultural events in a dynamic and vibrant setting. With a strong commitment to creating memorable experiences, these facilities serve as key hubs for community engagement and entertainment in the region. Both venues emphasize a culture rooted in the values of excitement, excellence, and empathy, ensuring that every guest interaction is handled with care and professionalism. Enterprise Center and Stifel Theatre consistently attract high-profile events, ranging from major sporting contests and concerts to theatrical performances and community gatherings, making them central to the... Show More
Job Requirements
- Four year degree in sports and entertainment or equivalent experience
- Minimum of 2 years leadership or management experience in sports and entertainment
- Excellent customer service skills
- Experience hiring, training, scheduling, managing a large part time staff
- Strong observation skills and proactive addressing of guest and staff needs
- Creative problem-solving skills
- Strong interpersonal and teamwork abilities
- Ability to work with diverse populations
- Excellent oral and written communication skills
- Proficient in computer applications such as Word, Excel, PowerPoint
- Strong organizational and time management skills
Job Qualifications
- Four year degree in sports and entertainment or similar field
- Minimum of 2 years leadership or management experience in sports and entertainment
- Excellent customer service skills
- Experience hiring, training, scheduling, managing and motivating a large part time staff
- Strong observation and proactive guest needs and staff concerns addressing skills
- Creative problem-solving abilities
- Strong interpersonal skills including teamwork
- Ability to work with diverse population
- Excellent oral and written communication skills
- Knowledge of computer programs such as Word, Excel, PowerPoint
- Strong organization and time management skills
Job Duties
- Manage EPC and STF steward and experience ambassadors scheduling
- Manage EPC and STF steward and experience ambassadors assignments
- Manage EPC and STF steward and experience ambassadors communications
- Manage EPC and STF steward and experience ambassadors standards
- Manage event day operations including building readiness
- Manage event day operations including equipment readiness
- Manage event day operations including event control oversight
- Manage event day operations including GSC oversight
- Manage guest experience staff payroll process
- Manage attendance tracking and staff action reports including OAR and CAR
- Work with Premium Experience Manager on employee recognition programs
- Manage all aspects of sensory inclusivity within the facilities
- Participate and lead GEPS department meetings
- Populate and send end of night reports when serving as MOD
- Provide leadership for the guest experience staff
- Maintain exemplary customer service levels at all touchpoints
- Communicate effectively both verbally and in writing
- Assist with guest experience policy and procedure development and compliance
- Assist recruiting and development manager with recruiting, hiring, training and uniform programs
- Develop and maintain a dependable event staff
- Support other guest experience managers
- Work with senior manager of guest experience on professional development targets
- Address guest complaints and emergencies
- Assist senior manager with staffing estimates and assignments
- Ensure compliance with union labor contracts
- Assist with management of guest experience interns
- Perform other duties as assigned
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities