Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible scheduling
Job Description
Our Common Purpose: Enterprise Center, Stifel Theatre, and the St. Louis Blues are dedicated to creating a culture that fosters a genuine connection with the community, our guests, and one another through a passionate commitment to world-class hospitality.
Stifel Theatre, a prominent live entertainment venue, is seeking a dynamic and experienced Front of House Manager to join its Guest Experience leadership team. This full-time role is essential in managing and overseeing front-of-house operations, ensuring that every event runs smoothly while delivering exceptional service that embodies the high standards of Stifel Theatre. The Front of House Manager plays a crucial le... Show More
Stifel Theatre, a prominent live entertainment venue, is seeking a dynamic and experienced Front of House Manager to join its Guest Experience leadership team. This full-time role is essential in managing and overseeing front-of-house operations, ensuring that every event runs smoothly while delivering exceptional service that embodies the high standards of Stifel Theatre. The Front of House Manager plays a crucial le... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years leadership experience in entertainment or hospitality
- Proven ability managing large, diverse teams
- Strong communication and interpersonal skills
- Experience in event operations and guest services
- Ability to handle conflict and guest complaints effectively
- Proficiency in Microsoft Office
- Willingness to work flexible hours including nights and weekends
- Physical ability to stand and walk for long periods
- Ability to lift up to 25 pounds
- CPR or First Aid certification preferred
- Commitment to safety and compliance protocols
Job Qualifications
- Bachelor’s degree in hospitality, business, or related field
- 3+ years of relevant leadership experience in live entertainment venue, hospitality, or related field
- Demonstrated success in leading, motivating, and managing large part-time teams
- Strong interpersonal skills with ability to engage and build relationships
- Excellent oral and written communication skills
- Skilled in conflict resolution, problem-solving, and guest recovery
- Ability to manage multiple priorities in high-volume environment
- Strong organizational skills
- Proficiency in Microsoft Office Suite
- Experience with ticketing, scheduling, and incident management software preferred
- Ability to work flexible schedule including evenings, weekends, and holidays
- Ability to stand/walk extended periods and lift up to 25 lbs
- CPR, First Aid, or crowd management certifications preferred or willingness to obtain
Job Duties
- Recruit, interview, hire, and train guest experience team members
- Event staff leadership and development
- Develop schedules and event assignments for guest experience event staff
- Lead pre-event briefings to communicate event details, service expectations, and safety protocols
- Provide ongoing coaching, recognition, and corrective action
- Foster a positive, inclusive, and team-oriented work culture
- Oversee all front-of-house operations and crowd management for events
- Serve as primary point of contact for guest questions, concerns, and escalations
- Coordinate with promoters, production managers, and event managers
- Partner with building operations, safety and security departments
- Manage and coordinate premier and loge box parking operations
- Serve as MOD or assist with events at Enterprise Center
- Enforce guest and staff safety protocols
- Monitor and maintain equipment inventory
- Respond to and manage incidents, emergencies or escalations
- Track staffing hours and prepare accurate estimates
- Produce detailed post-event reports
- Maintain guest experience team member standards
- Coordinate with other departments on building activities
- Perform other duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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