Manager, Guest Experience - Front of House
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible scheduling
Job Description
Stifel Theatre, part of the prominent Enterprise Center and St. Louis Blues organizations, is a renowned live entertainment venue dedicated to delivering world-class hospitality and unforgettable guest experiences. Located in St. Louis, the theatre is committed to fostering a welcoming culture that builds genuine connections with the community, guests, and team members alike. This collaboration between major local entities emphasizes a shared purpose: to provide exceptional service, operational excellence, and a safe, inclusive environment for all event attendees and staff. Stifel Theatre hosts a variety of events including concerts, theatrical performances, and special engagements that demand seamless coordination and outstanding... Show More
Job Requirements
- Bachelor's degree in hospitality, business, or related field
- or 3+ years of relevant leadership experience in live entertainment venue, hospitality, or related field
- demonstrated success in leading, motivating, and managing large part-time teams
- strong interpersonal skills
- excellent communication skills
- ability to manage multiple priorities in high-volume environment
- proficiency in Microsoft Office Suite
- ability to work flexible schedule including evenings, weekends, and holidays
- physical ability to stand or walk for extended periods
- willingness to obtain CPR, First Aid, or crowd management certifications
Job Qualifications
- Bachelor's degree in hospitality, business, or related field
- or 3+ years of relevant leadership experience in live entertainment venue, hospitality, or related field
- demonstrated success in leading, motivating, and managing large part-time teams
- strong interpersonal skills with ability to engage, influence, and build relationships with diverse workforce and guest base
- excellent oral and written communication skills with ability to address staff and executive leadership
- skilled in conflict resolution, problem-solving, and guest recovery
- ability to manage multiple priorities in high-volume, dynamic environment
- strong organizational skills
- proficiency in Microsoft Office Suite
- experience with ticketing, scheduling, and incident management software preferred
- ability to work flexible schedule including evenings, weekends, and holidays
- ability to stand or walk for extended periods and navigate multi-level facility
- CPR, First Aid, or crowd management certifications preferred or willingness to obtain
Job Duties
- Recruit, interview, hire, and train Guest Experience team members
- event staff leadership and development
- develop schedules and event assignments for Guest Experience event staff, review with Senior Manager of Guest Experience for approvals
- lead pre-event briefings to communicate event details, service expectations, and safety protocols
- provide ongoing coaching, recognition, and corrective action
- conduct written performance evaluations as needed
- foster a positive, inclusive, and team-oriented work culture
- oversee all front-of-house operations and crowd management for events
- serve as the primary point of contact for guest questions, concerns, and escalations
- resolve issues promptly and professionally
- coordinate closely with promoters, production managers, and event managers to meet event-specific needs
- partner with Building Operations, Safety & Security, and other departments to ensure safe and efficient event execution
- manage and coordinate Premier and Loge Box parking operations and staffing for all events
- serve as MOD or assist with events at Enterprise Center as required
- enforce guest and staff safety protocols, maintaining compliance with venue, local, and industry standards
- monitor and maintain equipment inventory for event use, ensuring readiness and accountability
- respond to and manage incidents, emergencies, or escalations in collaboration with Safety & Security and Building Operations
- track staffing hours and prepare accurate estimates for event and non-event activities
- produce detailed post-event reports and analyze trends to inform improvements
- maintain Guest Experience team member standards around appearance, conduct, and performance
- coordinate with other departments on special building activities and non-event projects
- perform other duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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