Manager, Guest Experience - Front of House

St. Louis, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Job Description

The Enterprise Center, Stifel Theatre, and the St. Louis Blues collectively dedicate themselves to fostering a culture that emphasizes genuine community connection, guest engagement, and unparalleled hospitality. As premier venues in St. Louis, these establishments strive to provide not only world-class live entertainment but also outstanding guest experiences that leave lasting impressions. The Stifel Theatre is a well-renowned live entertainment venue known for hosting a diverse range of concerts, events, and performances, making it a hub for cultural and social gatherings within the community.

We are currently seeking a dynamic and experienced Front of House Manager to join our Gue... Show More

Job Requirements

Bachelor’s degree or equivalent experience
3+ years of leadership experience in live entertainment or hospitality
excellent communication skills
ability to work evenings and weekends
physical ability to stand and walk for long periods
ability to lift up to 25 lbs
proficiency in Microsoft Office
strong conflict resolution skills
willingness to obtain CPR or First Aid certification
ability to manage multiple tasks simultaneously
valid security license or willingness to maintain certification

Job Qualifications

Bachelor’s degree in hospitality, business, or related field or 3+ years of relevant leadership experience in a live entertainment venue, hospitality, or related field
demonstrated success in leading, motivating, and managing large part-time teams
strong interpersonal skills with ability to engage, influence, and build relationships
excellent communication skills both oral and written
skilled in conflict resolution, problem-solving, and guest recovery
ability to manage multiple priorities in a high-volume environment
strong organizational skills
proficiency in Microsoft Office Suite
experience with ticketing, scheduling, and incident management software preferred
ability to work flexible schedule including evenings, weekends, and holidays
ability to stand and walk for extended periods and navigate multi-level facility
CPR, First Aid, or crowd management certifications preferred or willingness to obtain

Job Duties

Recruit, interview, hire, and train Guest Experience team members
event staff leadership and development
develop schedules and event assignments for Guest Experience event staff
lead pre-event briefings to communicate event details, service expectations, and safety protocols
provide ongoing coaching, recognition, and corrective action
oversee all front-of-house operations and crowd management for events
serve as the primary point of contact for guest questions, concerns, and escalations
coordinate with promoters, production managers, and event managers
partner with Building Operations, Safety & Security, and other departments to ensure event safety
manage and coordinate Premier and Loge Box parking operations
enforce guest and staff safety protocols
monitor and maintain equipment inventory
respond to and manage incidents and emergencies
track staffing hours and prepare estimates
produce post-event reports
maintain guest experience team standards
coordinate with other departments on special activities
perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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