Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Comprehensive health benefits
401K with company match
Pet insurance
Paid time off for parents
Unlimited PTO
Professional Development
Employee Resource Groups
Milwaukee Bucks and NBA League discounts
Company Paid Parking
Phone Allowance
Job Description
The Milwaukee Bucks are a premier professional basketball team competing in the National Basketball Association (NBA), widely recognized not only for their competitive excellence on the court but also for their commitment to delivering outstanding sports and entertainment experiences off the court. Rooted in Milwaukee, Wisconsin, the Bucks serve as a vibrant part of the local community with a passionate fan base and a forward-thinking approach to sports management and entertainment. The organization is known for its dedication to innovation, teamwork, and community engagement, aiming to be the best sports and entertainment company worldwide. With a focus on cultivating a... Show More
Job Requirements
- Minimum 2-4 years of event leadership experience in public assembly venue
- Minimum four-year college degree or equivalent experience
- Must possess a positive and enthusiastic personality
- Must possess and or embrace a strong commitment to diversity and inclusion
- Outstanding communication skills
- High level problem-solving skills
- Ability to prioritize tasks
- Must be detail oriented
- Must be available for most major events including pre- and post-event responsibilities
- Experience using robust databases
- Must be a confident public speaker
- Solid understanding of Microsoft Office Suite
- Must be able to work weekends evenings and holidays
- Experience working and coaching union team members preferred
- Experience with Incident Management Systems preferred
- Experience with ticketing and scheduling platforms a plus
Job Qualifications
- Minimum 2-4 years of event leadership experience in public assembly venue with knowledge of supervising a large frontline operations team
- Minimum four-year college degree or equivalent experience
- Must possess a positive and enthusiastic personality with a passion for her his their craft an openness to learning and an outstanding work ethic
- Must possess and or embrace a strong commitment to the values of diversity and inclusion
- Outstanding communication skills written and oral
- High level problem-solving skills with the ability to make quick effective decisions in demanding situations
- Ability to prioritize numerous projects and tasks concurrently
- Must be detail oriented
- Must be available for most major events including pre- and post-event responsibilities
- Experience using robust databases
- Must be a confident public speaker able to engage large groups of people
- Solid understanding of Microsoft Office Suite ie Outlook Excel Word and PowerPoint
- Must be able to work weekends evenings and holidays in addition to regular business hours
- Experience working and coaching union team members is preferred
- Experience with Incident Management Systems such as Titan and ISS 24 7 is preferred
- Experience with ticketing and scheduling platforms including Ticketmaster One and ABI Mastermind is a plus
Job Duties
- Oversees and leads Guest Experience operations during assigned large-scale publicly ticketed and private events ensuring consistent high-quality guest experience
- Effectively communicate with guest service staff to establish standards and expectations goals and objectives and policies and procedures
- Motivate event staff by creating a positive working environment and culture where employees are stimulated and inspired to do exceptional work
- Facilitate a coaching and counseling program that maintains consistency of effort among event staff
- Identify and develop event staff into specialized supporting roles
- Work closely with Guest Service Supervisors to develop their leadership skills and scale up the effectiveness of building management
- In conjunction with Human Resources ensure that event staff adhere to grooming standards
- Ensures that the department is in full compliance with collective bargaining agreement and any state or federal labor laws
- As directed review staff-related incidents with event staff to ensure consistency and accuracy of Organization records
- Meet with operations departments as well as Arena clients to resolve Guest Experience needs and requirements on a per-event basis
- Assist with scheduling and positioning of Guest Experience staff to best accomplish the service safety and cost priorities for each event
- Maintain emergency preparedness by having a solid understanding of all applicable safety regulations and security procedures for the Arena
- Ensure that event plans and layouts support the highest standards of accessibility and ADA regulations
- Conduct pre-event briefings with event staff especially supervisors and other key support staff
- See that all credential access policies are followed consistently and thoroughly
- Respond to guest-related incidents such as relocations injuries lost children ejections etc throughout each event
- Using both the rewards recognition and coaching counseling programs evaluate and reinforce the work of the event staff in real time
- Anticipate guest issues by consistently supervising crowd flow and service issues
- Lead building tour program
- Run the ongoing development and facilitation of event staff training including service values service operations safety policies and general building orientation
- Develop position-specific training modules to facilitate staff rotation and the orientation of new hires
- Work with the Event Operations Department to develop and or implement staffing levels and budgets for each event
- Coordinate with the Scheduling department on necessary staffing changes on assigned events
- Develop and maintain event staff depth charts for all Guest Experience event staff
- Reconcile event payroll and complete reports as required
- Conduct ongoing performance coaching and evaluation identifying growth opportunities
- Assist with the Arena’s Lost and Found program including supporting event coverage by inputting and tracking items as needed
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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