Manager, Guest Arrivals & Events - Universal Kids Resort

Broken Arrow, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Competitive compensation package

Employee Discounts

Paid Time Off

Health Insurance

retirement plans

Career development opportunities

Team member recognition programs

Job Description

Universal Kids Resort is a renowned entertainment and hospitality establishment recognized for delivering memorable guest experiences across its diverse venues. As a leading destination in the theme park and resort sector, Universal Kids Resort prides itself on exceptional service excellence, operational efficiency, and innovation in guest programs and events. The company fosters a dynamic work environment where teamwork, diversity, and hospitality expertise are central to its continued success and growth. Offering competitive compensation, Universal Kids Resort seeks dedicated professionals committed to upholding its standards and enhancing its brand through superior guest engagement and operational leadership.

The role of Guest... Show More

Job Requirements

High school diploma or GED required
3+ years of parking, admissions, pass sales, hospitality or theme park operations experience with 1+ years supervisory experience required
Ability to work flexible schedules including nights, holidays and weekends
Consistent attendance
Strong guest and team interaction skills
Excellent verbal and written communication skills
Ability to maximize operational efficiency
Willingness to follow safety policies
Reasonable accommodation may be made for disabilities

Job Qualifications

Strong guest and team interaction and development skills
Excellent verbal and written communication skills
Ability to maximize efficiency and working procedures
Willingness to work flexible schedules including nights, holidays and weekends
Consistent attendance
High school diploma or GED required
Bachelor’s degree preferred
3+ years of relevant experience with 1+ years supervisory experience
Experience in parking, admissions, pass sales, hospitality or theme park operations preferred
Ability to perform essential duties satisfactorily
Reasonable accommodation available for disabilities

Job Duties

Ensure efficient operation of guest arrivals and guest programs and events
Set strategies and standards within the department to meet and exceed key business objectives
Lead and assist with projects, seasonal initiatives and sustainment efforts
Promote and model behaviors that support guest arrivals attendants to maintain the sales through service process
Monitor sales goals and create initiatives to drive financial success
Analyze finance reports, operational statistics, guest satisfaction and incident reports to establish strategic plans
Partner with operations director for planning and budget management
Develop and adhere to labor and non-labor budgets
Drive and execute plans that impact team member satisfaction, guest satisfaction and safety standards
Hire, train, coach and mentor staff including assistant managers and supervisors
Review, update and enforce company policies, operating and training manuals, and safety procedures
Provide resort-wide duty manager coverage and respond to incidents and escalations
Collaborate across departments to implement operational decisions and procedural changes
Participate in environmental, health and safety responsibilities according to policy
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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