Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $32.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Bonuses
Job Description
Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Dr, Nashville, Tennessee, is a renowned hospitality establishment recognized for its distinctive blend of Southern charm and modern luxury. As part of the larger portfolio of Gaylord Hotels under Marriott International, this resort and convention center is a premier destination for both business and leisure travelers. The resort offers extensive event spaces, a variety of dining experiences, lush gardens, and unique attractions, making it a favored choice for conventions, conferences, weddings, and vacations in the heart of Nashville. The company's commitment to excellence is reflected in its focus on providing... Show More
Job Requirements
- High school diploma or GED
- 5 years experience in sales and marketing, guest services, front desk, or related area, or 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 3 years related experience
- knowledge of property operations preferred
- strong communication skills
- ability to work under pressure
- proficiency in computer systems
- exceptional customer service skills
- ability to manage multiple priorities
- problem-solving skills
Job Qualifications
- High school diploma or GED with 5 years experience in sales and marketing, guest services, front desk, or related professional area
- or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 3 years experience in sales and marketing, guest services, front desk, or related professional area
- knowledge of property operations preferred
- strong communication and interpersonal skills
- ability to manage multiple priorities and work under pressure
- proficiency in relevant computer systems and software
- ability to provide exceptional customer service
- problem-solving and decision-making skills
- experience in coordinating group bookings and managing operational logistics
Job Duties
- Manages the operational preparation for all group bookings including guest deposits, room blocks, rooming lists, cutoff dates, waitlist, overflow accommodations, rooming requests, contact relationships and ticketing needs
- checks for accuracy on all booking sheets and contracts to verify compliance with operational guidelines such as inventory, availability, rate structure, and deadlines
- maintains organized and accurate files on each group account and monitors daily course of action
- provides various reports and communications to Sales, Convention Services, Director of Call Center, Travel Industry Sales, Front Office and Accounting
- acts as primary Rooms Division contact in advance planning meetings, communicating pertinent information to Rooms Division, Revenue Management, and Accounting
- manages receipt and entry of group rooming lists by the proposed deadline, verifying, documenting and releasing unused room or attraction inventory for general sale
- attends pre-convention meetings, bill reviews and site visits for assigned groups
- manages all rooms aspects of assigned groups using discretion and judgment in dealing with group contacts including contractual obligations
- executes exemplary customer service to drive satisfaction and loyalty by understanding customer needs and recommending appropriate features and services
- supports the company’s Service and Relationship Strategy to drive customer loyalty by delivering service excellence throughout each customer experience
- services customers to grow share of the account
- utilizes intranet for resources and information
- attends and completes training courses related to Sales Business Processes and system use
- performs other duties as assigned to meet business needs
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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