Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible working hours
Employee assistance program
Job Description
Baker McKenzie is a leading global law firm renowned for its innovative approach and commitment to excellence in the legal field. With a diverse team of 13,000 professionals, including over 6,500 locally admitted lawyers, spread across more than 70 offices worldwide, the firm fosters a collaborative and inclusive environment that supports career development at all levels. The firm’s international culture, embracing over 60 nationalities, ensures a dynamic workplace where diversity, inclusion, and global perspective are valued. As a top-tier legal services provider, Baker McKenzie combines world-class expertise with a genuinely collaborative and supportive working environment.
The role of Manager, ... Show More
The role of Manager, ... Show More
Job Requirements
- Bachelor's degree related to business or a related field, or equivalent work experience
- experience in business travel management
- experience in a legal or professional services environment is preferred
- strong customer service skills including proactivity and empathy
- ability to collaborate and accept feedback from stakeholders
- experience managing travel programs and technology
- strong presentation and communication skills
- ability to mediate between different stakeholder needs
- relationship-building skills
- commitment to high quality despite changing priorities
- professional presentation capabilities
- flexibility to work outside standard hours when required
Job Qualifications
- A bachelor’s degree related to business and/or a related field, or equivalent work experience
- business travel management experience and expertise
- experience in a legal or professional services environment is highly desirable
- impeccable customer service skills, including proactivity, problem-solving, and empathy
- excellent collaboration skills, including accepting and managing feedback from various stakeholders
- experience managing and implementing travel programs and technology
- affiliative, respectful, with strong presentation skills that influence with fact, reason, and vision
- trustworthy and dependable
- excellent communication skills with both team members and internal business constituents
- comfortable mediating between stakeholder needs, business objectives, and technical feasibility
- relationship building, gaining consensus, and adoption methods
- continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope, and stakeholders
- polished and professional presentation skills
- highly driven and dedicated outlook, which includes flexibility and a willingness to work outside of normal business hours when required
Job Duties
- Closely manage the relationship with the Firm's appointed travel agency and other providers to ensure compliance with the Firm's needs and expectations
- provide impeccable internal customer service to Baker McKenzie travelers and travel arrangers, as the internal point of contact for the Global Travel Team in their respective region
- leverage travel data and relationships to identify and optimize opportunities to drive value for the Firm through supplier agreements, training and communication, shifting traveller behavior, and maintain a clear business travel policy
- directly engage with key stakeholders within the region, including Partners and executive leadership, to ensure program visibility and adoption are maximized
- effectively and quickly intake, triage, and solve issues by engaging with the Firm's appointed travel agency and/or technology providers
- provide basic support and resources regarding the Firm's travel technology tools
- track, follow-up, and close all feedback and issues raised by travelers and travel arrangers in their region, escalating when necessary
- deliver regular and ad-hoc travel reporting requirements within the region to key stakeholders and leadership
- provide an "always open" service experience to key stakeholders around the globe, especially the Risk and Security team, as it relates to managing the duty of care the Firm has for its People whilst they travel on Firm business
- serve as subject matter experts regarding airlines and hotels in their respective regions
- support regional and global business reviews with the Firm's travel providers
- contribute to and lead specific global projects within the Global Travel Team (e.g. hotel program, operations, communications)
- support the Director, Global Travel Program, on strategic directives and projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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