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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,000.00 - $74,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Travel Discounts
Employee assistance program
Learning and advancement opportunities
Flexible PTO
401(k) Plan
stock purchase program
Job Description
The Hilton Club New York and The Residences within the iconic Hilton Midtown represent a prestigious and vibrant hospitality landmark nestled in the heart of Manhattan. Part of the globally acclaimed Hilton Grand Vacations portfolio, this esteemed establishment combines luxury living with hotel excellence to deliver an unparalleled guest experience. Known for its sophisticated accommodations and exceptional service standards, The Hilton Club operates in an environment that values collaborative teamwork, service-driven leadership, and professional development. With access to Hilton’s extensive resources and renowned hospitality culture, employees here are empowered to exhibit excellence and innovation while engaging with a global clientele.... Show More
Job Requirements
- high school graduate or equivalent
- more than 2 years of managerial experience in a hotel preferably in a front office capacity
- 3-5 years of related experience
- strong leadership capability with ability to motivate, develop, and engage staff positively to produce business results
- demonstrates problem-solving, analytical and conceptual skills
- effective interpersonal skills including ability to prioritize and manage multiple tasks and timelines within small teams
- strong written and oral communication skills
- able to build and maintain productive working relationships and negotiate with internal and external clients
- able to work flexible schedule including evenings, weekends, and holidays
Job Qualifications
- high school graduate or equivalent
- more than 2 years of managerial experience in a hotel preferably in a front office capacity
- 3-5 years of related experience
- strong leadership capability with ability to motivate, develop, and engage staff positively to produce business results
- demonstrates problem-solving, analytical and conceptual skills
- effective interpersonal skills including ability to prioritize and manage multiple tasks and timelines within small teams
- strong written and oral communication skills
- able to build and maintain productive working relationships and negotiate with internal and external clients
- able to work flexible schedule including evenings, weekends, and holidays
- bachelor’s degree preferred
- 5-7 years of related experience preferred
- more than 4 years of management or supervisory experience preferred
- CPR/First Aid preferred
- previous experience in hotel or resort operations emphasizing front office and housekeeping relationship preferred
- knowledge of economic and accounting principles, analysis and reporting of financial data preferred
- experience leading operations under a Collective Bargaining Agreement preferred
Job Duties
- supervise the activities of the front office operations including the front desk, bell, and valet which include its work outputs, financial management, facilities, and resources
- ensure the timely completion of team member work schedules, and performance appraisals
- maintain compliance with organizational, business, and financial regulations
- coordinate communication of activities with other departments in the daily maintenance of room inventory to achieve optimal revenue levels while maintaining high guest expectations
- monitor guest survey scores, requests, and complaints, collaborating with partners to resolve issues and ensure excellence in service
- maintain and perform department training programs and onboarding schedules for new team members
- maintain understanding of the established Collective Bargaining Agreement relating to supervision and performance of team members
- coordinate development of performance plans to ensure team growth and success
- manage relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers
- communicate effectively in English both written and verbally
- work with housekeeping and front office teams to ensure common areas, guest rooms, and workspaces are clean, neat, well-maintained, and safe
- participate in guest room inspections
- perform other related activities as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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