Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Day 1 Benefit Eligibility
competitive base pay
recognition programs
Discounted travel programs
401(k) with Company Match
Paid Time Off
Paid holidays
paid sick days
Employee Stock Purchase Program
Tuition Reimbursement
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a recognized leader in the vacation ownership industry, distinguished by its unwavering commitment to innovation, quality, and sustained growth. With a reputation built on excellence, Hilton Grand Vacations embraces a culture that values its Team Members as the cornerstone of its success. The company is dedicated to creating memorable experiences for guests while making a positive impact in the communities where it operates. This dedication has firmly positioned Hilton Grand Vacations as a leading company in the vacation industry, offering ample opportunities for career growth and development within a dynamic and supportive environment.
The ... Show More
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Job Requirements
- Associate’s degree or college diploma or equivalent experience
- Minimum 2 years of management and/or supervisory experience
- At least 2 years of related experience
- Ability to read, analyze and interpret complex documents
- Ability to write and interpret business communications and reports
- Intermediate computer skills
- Basic mathematical skills
- Strong problem-solving skills
- Excellent interpersonal and customer service skills
- Ability to resolve conflicts
- Ability to mentor and influence others
- Availability to work flexible schedule including holidays and weekends
Job Qualifications
- Associate’s degree or college diploma or equivalent experience
- At least 2 years of related experience
- 2 plus years of management and/or supervisory experience
- Ability to read, analyze, and interpret complex documents
- Ability to create and interpret business communications and reports
- Intermediate computer skills with basic mathematical proficiency
- Excellent interpersonal and service skills
- Strong problem-solving and judgment abilities
- Ability to resolve conflict and mentor others
- Flexibility to work holidays and weekends
- Bachelor’s degree preferred
- VOICE certified preferred
- 4+ years of related experience preferred
- 4+ years of management experience preferred
Job Duties
- Provide leadership and guidance to front desk agents
- Ensure seamless movement of guests checking in and out
- Act as liaison between resort and timeshare guests/owners
- Respond to emergency calls as Manager on Duty
- Facilitate resolution of guest concerns and complaints
- Train new department employees and ensure quality standards
- Coordinate with other departments to enhance guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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