Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Flexible Schedule
Retirement Plan
Job Description
The Dr. Phillips Center for the Performing Arts is a premier cultural venue located in Orlando, Florida, dedicated to providing world-class performances and enriching the community through the arts. Known for its outstanding facilities and diverse programming, the center hosts a wide range of ticketed performances, special events, and rentals that attract audiences from across the region. With a focus on excellence in guest service and community engagement, the Dr. Phillips Center plays a vital role in supporting the local arts ecosystem and delivering unforgettable experiences to its patrons.
The Front of House Manager (Part-time) position at the Dr. Ph... Show More
The Front of House Manager (Part-time) position at the Dr. Ph... Show More
Job Requirements
- Must be available for three shifts per week, including at least one weekend day
- ability to work variable schedule including evenings, weekends, and holidays
- must be able to remain calm under pressure
- must maintain Dr. Phillips Center standards of guest service
- must follow and support all operational policies and procedures
- ability to work effectively with internal and external guests requiring patience, tact, and diplomacy
Job Qualifications
- Bachelor's degree preferred
- at least 2 years of supervisory experience in performing arts, entertainment, or hospitality front-of-house operations
- AED/CPR certified preferred
- trained Crowd Manager preferred
- advanced knowledge of Microsoft Office Suite
- familiarity with computerized ticketing systems and staff scheduling/time clock systems preferred
- effective communication skills
- ability to adapt to change and work effectively under pressure
- detail-oriented with strong multitasking skills
- exceptional knowledge of guest service skills
Job Duties
- Ensure an exceptional guest service experience at every touchpoint
- oversee Guest Services colleagues including Leads, Guest Service Representatives, and Volunteers on a shift basis
- ensure preparation and use of FOH spaces for all ticketed events and rentals
- manage ongoing department programs to train and motivate colleagues and volunteers
- remain knowledgeable on activation of all facets of the center for ticket-taking, way-finding, program distribution, and guest safety
- provide direction and leadership during emergency situations such as evacuation of guests and documentation of all incidents
- coordinate, communicate, and collaborate with other departments regarding shift events and needs
- complete all required reports and administrative processes
- assist in selection, training, and coaching of guest services team
- ensure compliance with all policies and applicable laws
- maintain professional and friendly relationships with colleagues and partners
- act as Manager on Duty for performances and special events
- work with Box Office to provide seating modifications for guests with accessibility concerns
- support all operational policies and procedures and the center's core values
- handle guest concerns in a professional, proactive, and timely manner
- effectively communicate in English in both written and oral forms
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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