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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Positive work environment
competitive pay
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Personal Days
employee discount
Job Description
Joseph's Classic Market is a well-established, family-owned grocery store that focuses on delivering quality products and exceptional customer service. Known for its commitment to creating warm and memorable guest experiences, Joseph's Classic Market has built a reputation as a community favorite where hospitality and service excellence are paramount. As a company deeply rooted in family values and community engagement, it fosters an inviting work environment where team members are empowered to develop their skills and grow their careers. The market offers a competitive pay structure and a range of attractive benefits including health, dental and vision insurance, a 401(k) plan,... Show More
Job Requirements
- Minimum 2 years of experience in customer service or front-end management preferably in grocery or hospitality
- strong leadership and communication skills
- experience managing catering or event orders is a plus
- professional phone etiquette
- ability to multitask effectively
- POS register experience and basic computer proficiency including Excel email and ordering software
- physical ability to stand for long periods and lift up to 25 lbs
- availability for flexible scheduling including weekends and holidays
Job Qualifications
- Minimum 2 years in customer service or front-end management preferably in grocery or hospitality
- strong leadership and communication skills
- experience managing catering or event orders is a plus
- professional phone etiquette and multitasking ability
- POS register experience and basic computer skills including Excel email and ordering software
- ability to stand for long periods and lift up to 25 lbs
- available for flexible scheduling including weekends and holidays
Job Duties
- Supervise all front-end operations including cashiers baggers and front desk staff
- ensure accurate register procedures cash handling and efficient transaction processing
- monitor staffing levels to minimize wait times and maintain smooth checkout flow
- maintain a clean organized and welcoming checkout and customer service area
- ensure proper functioning of POS systems and registers
- oversee the main phone line ensuring all calls are answered promptly and professionally
- train staff on phone etiquette call transfers and message accuracy
- resolve guest issues refund requests and service concerns professionally
- manage special requests product inquiries and order pickups
- serve as a key point of contact for VIP guests and repeat customers
- serve as the lead contact for all catering inquiries and orders
- confirm menus pricing pickup and delivery details and timelines with guests
- coordinate with kitchen deli bakery and other departments to ensure seamless fulfillment
- ensure catering orders are accurate well presented and completed on time
- maintain catering calendars invoices and order logs
- support development of seasonal catering menus and promotional packages
- hire train and schedule front-end and guest service associates
- conduct cashier training on policies POS systems and hospitality standards
- lead daily huddles to align team on priorities and promotions
- provide ongoing coaching feedback and performance evaluations
- promote a positive service-driven team culture
- lead by example in delivering friendly personalized service
- support store events tastings and holiday rushes with front-end coordination
- monitor cleanliness dress code and customer interaction standards
- create a warm and welcoming environment from entrance to checkout
- monitor and report front-end sales drawer discrepancies returns and service metrics
- manage gift card sales catering deposits and applicable service fees
- submit weekly catering and customer feedback reports to Store Manager
- collaborate with department managers to coordinate promotions and order execution
- assist with additional responsibilities as assigned by store leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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