Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Positive work environment
competitive pay
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Personal Days
employee discount
Bonus Programs for Management
Job Description
Joseph's Classic Market is a renowned grocery store dedicated to offering high-quality products and exceptional customer service to its community. Established with a passion for providing fresh, local, and specialty items, Joseph's Classic Market has built a loyal customer base that appreciates its commitment to excellence and personalized shopping experiences. The market is known not only for its wide selection but also for its warm and welcoming atmosphere, creating a neighborhood destination where guests can feel valued and cared for every visit.
The Front-End & Catering Manager position at Joseph's Classic Market is a pivotal role that combines leadership, cust... Show More
The Front-End & Catering Manager position at Joseph's Classic Market is a pivotal role that combines leadership, cust... Show More
Job Requirements
- Minimum 2 years of experience in customer service or front-end management preferably in grocery or hospitality
- strong leadership and communication skills
- experience in managing catering or event orders is preferred
- professional phone etiquette and ability to multitask
- proficiency with POS systems and basic computer skills including Excel and email
- physical ability to stand for extended periods and lift up to 25 lbs
- flexibility to work weekends and holidays
Job Qualifications
- Minimum 2 years in customer service or front-end management preferably in grocery or hospitality
- strong leadership and communication skills
- experience managing catering or event orders is a plus
- professional phone etiquette and multitasking ability
- POS register experience and basic computer skills Excel email ordering software
- ability to stand for long periods and lift up to 25 lbs
- available for flexible scheduling including weekends and holidays
Job Duties
- Supervise all front-end operations including cashiers baggers and front desk staff
- ensure accurate register procedures cash handling and transaction speed
- monitor staffing levels to prevent long wait times at checkout
- maintain a clean well-organized checkout and customer service area
- ensure proper functioning of POS systems and registers
- oversee the main phone line ensuring all calls are answered promptly and professionally
- train staff to answer guest questions transfer calls and take messages accurately
- resolve guest issues complaints or refund requests quickly and professionally
- manage special requests product inquiries and order pickups
- serve as a key point of contact for VIP guests and regular customers
- serve as the lead contact for all catering inquiries and orders
- communicate with guests to confirm catering menus details and pickup delivery logistics
- coordinate with kitchen deli and bakery departments for order preparation
- ensure catering orders are accurate well-presented and fulfilled on time
- maintain catering calendars invoices and order logs
- assist in building seasonal catering menus and promotional packages
- hire train and schedule front-end associates and guest service staff
- conduct cashier training on register use policies and customer engagement
- coach team on hospitality communication and professionalism
- hold daily huddles to align team on priorities specials and service goals
- conduct performance evaluations and provide regular feedback
- lead by example in delivering friendly personalized service
- support store events tastings and holiday rushes with front-end coordination
- monitor cleanliness dress code and customer interaction standards
- create a warm and welcoming environment from entrance to checkout
- monitor and report daily front-end sales drawer over shorts and returns
- manage gift card sales catering deposits and service fees
- submit weekly catering reports and customer feedback to Store Manager
- communicate closely with all department managers to coordinate orders and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: