Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,600.00 - $69,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
bonus eligibility
Job Description
The New Orleans Marriott, located at 555 Canal Street in the vibrant city of New Orleans, Louisiana, is a prominent full-service hotel known for delivering exceptional hospitality experiences to guests from around the world. As part of Marriott International, one of the leading global hospitality companies, the New Orleans Marriott offers a blend of comfort, sophistication, and unmatched service. This property attracts both business and leisure travelers with its prime location, modern amenities, and a strong commitment to the Marriott legacy of guest satisfaction and excellence. Marriott International is dedicated to creating an inclusive and diverse workplace that values the... Show More
Job Requirements
- high school diploma or GED
- two years of experience in guest services front desk or related area
- OR two-year degree in Hotel and Restaurant Management Hospitality Business Administration or related major
- ability to lead and supervise staff effectively
- excellent problem-solving and conflict resolution skills
- strong communication skills both verbal and written
- ability to manage multiple tasks and prioritize work
- knowledge of property policies and procedures
- willingness to work full time in a fast-paced hotel environment
- commitment to delivering exceptional customer service
- ability to perform front desk duties when needed
Job Qualifications
- high school diploma or GED
- two years of experience in guest services front desk or related area
- OR two-year degree in Hotel and Restaurant Management Hospitality Business Administration or related major
- strong leadership and interpersonal communication skills
- ability to handle guest complaints and resolve conflicts
- experience managing staff and operational processes
- knowledge of front office operations and hospitality standards
- ability to train and mentor team members
- customer service oriented with a focus on guest satisfaction
- proficient in managing financial objectives related to front office functions
Job Duties
- manage day-to-day front office operations ensuring quality standards and customer satisfaction
- develop and implement goals and plans to organize work priorities
- handle guest complaints and resolve conflicts effectively
- supervise staffing levels to meet operational and financial objectives
- maintain ongoing communication with employees regarding business goals and performance expectations
- support and lead the front desk team promoting teamwork and cooperation
- oversee front office operations in the absence of the manager ensuring adherence to policies
- provide exceptional customer service going beyond guest expectations
- coach and provide feedback to employees to enhance service quality
- respond promptly to guest problems and ensure guest satisfaction
- implement customer recognition programs and monitor compliance with credit policies
- maximize room revenue through effective selling procedures
- supervise front desk shifts ensuring operational compliance
- support human resource activities including coaching and mentoring employees
- assist in hiring and training new team members
- participate in disciplinary and employee satisfaction processes
- communicate effectively with supervisors and team regarding operational updates
- perform front desk duties as necessary and run shifts when needed
- participate in departmental meetings and communicate front desk goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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