Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,200.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Courtyard by Marriott Chicago Downtown/River North is a distinguished hotel located at 30 East Hubbard, Chicago, Illinois. As part of Marriott International, a globally recognized hospitality leader renowned for its portfolio of respected brands, Courtyard delivers exceptional service tailored especially for business travelers and leisure guests alike. This vibrant location combines Marriott’s signature hospitality standards with the unique character of Chicago’s River North neighborhood, offering guests contemporary comfort and convenience in the heart of the city. Courtyard hospitality emphasizes thoughtful accommodations, innovative amenities, and a welcoming atmosphere designed to meet the diverse needs of modern travelers.
The role of As... Show More
The role of As... Show More
Job Requirements
- high school diploma or ged
- two years experience in guest services front desk or related professional area
- or two-year degree in hotel and restaurant management hospitality business administration or related major
- ability to lead and supervise staff
- strong communication skills
- excellent customer service skills
- ability to handle complaints and resolve conflicts
- knowledge of hospitality industry practices
Job Qualifications
- high school diploma or ged
- two years experience in guest services front desk or related professional area
- or two-year degree in hotel and restaurant management hospitality business administration or related major
- strong interpersonal and communication skills
- leadership ability
- problem-solving skills
- customer service orientation
- ability to manage a team
- knowledge of front office operations
Job Duties
- manages day-to-day operations ensuring quality standards and customer expectations are met
- develops specific goals and plans to prioritize organize and accomplish work
- handles complaints settles disputes and resolves grievances
- supervises staffing levels to meet guest service operational and financial objectives
- ensures ongoing communication with employees to create awareness of business objectives
- supervises and manages front desk employees and operations
- responds to and handles guest problems and complaints
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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