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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Paid Time Off
Complimentary park tickets
Park discounts
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Voluntary insurance
Life insurance
Disability Benefits
Tuition Reimbursement
Dependent Flexible Spending Account
health care flexible spending account
Employee assistance program
Legal Assistance Plan
Job Description
SeaWorld Parks & Entertainment is a renowned global leader in marine-life entertainment and animal care. At SeaWorld, we are deeply passionate about animal rescue and conservation, having successfully rescued over 40,000 animals to date. Our company is dedicated to providing unforgettable experiences to guests through thrilling shows, immersive exhibits, and educational programs that promote wildlife preservation. We take pride in fostering a workplace culture that values enthusiasm, dedication, and teamwork, making SeaWorld a vibrant and exciting place to build your career. As a theme park and marine-life entertainment company, SeaWorld offers a range of career opportunities that combine hospitality, guest... Show More
Job Requirements
- 2+ years of experience in a food and beverage operational position
- Multi-unit operational experience preferred
- Minimum high school diploma or equivalent
- Hospitality or business management degree preferred
- High level of computer literacy - proficient in Microsoft Excel and Word, and ability to quickly learn inventory management/POS programs
- Passion for hospitality and operational excellence
- Excellent communication skills both written and verbal
- A role model for safety, guest service, attendance, cleanliness and grooming standards
- A valid driver’s license and ability to meet company driving guidelines preferred
- SERV Safe Management & TABC certified or obtain full certification within 30 days of job offer
- Lift, carry, push and pull up to 50lbs. on a frequent basis
- Position engages in extensive walking and standing throughout work shift
- Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing)
- Occasional overhead reaching and climbing stairs and ladders
- Work both indoors and outdoors, exposed to a variety of weather conditions
- Able to work a flexible schedule (includes: weekends, holidays, catering events and evening hours)
Job Qualifications
- 2+ years of experience in a food and beverage operational position
- Multi-unit operational experience preferred
- Minimum high school diploma or equivalent
- Hospitality or business management degree preferred
- High level of computer literacy - proficient in Microsoft Excel and Word, and ability to quickly learn inventory management/POS programs
- Passion for hospitality and operational excellence
- Excellent communication skills both written and verbal
- A role model for safety, guest service, attendance, cleanliness and grooming standards
- SERV Safe Management & TABC certified or obtain full certification within 30 days of job offer
Job Duties
- Holding pre-shift meetings to set the tone for daily operations while sharing crucial park operations information
- Support team member orientation and training to ensure all department staff are fully onboarded in a positive manner
- Overseeing service standards during park operating hours to ensure a high level of the guest experience
- Ensuring accurate daily, weekly and end of month inventory completion
- Fully engaged in managing park operations to obtain budgeted / financial targets
- Managing product transfers and requisition sheets to accurately track products during events
- Managing and resolving guest complaints
- Develop team members through training, feedback and coaching
- Managing team member incidents / accidents and following all required reporting procedures
- Completing daily operations readiness reports
- Completing a monthly department safety inspection
- Monthly safety training conducted for team members
- Managing team member scheduling in line with attendance forecasts
- Verifying payroll daily
- Manage menu processes
- Support and manage operations to ensure proper staffing levels are met
- Completing operational walks of the park
- Ensure compliance with all relevant regulations and policies
- Opening / closing inspections of park operations
- Supporting other departments as demanded by the business
- Other duties/responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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