Manager, Food & Beverage Operations - Universal Kids Resort

Frisco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Fixed Shifts

Benefits

competitive compensation

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Job Description

Universal Kids Resort is a premier entertainment and hospitality destination that offers families a unique and immersive experience with a focus on exceptional service and guest satisfaction. As part of the globally recognized Universal Studios brand, the resort integrates the magic of Universal's entertainment world with top-tier hospitality, creating a dynamic environment that caters to a diverse clientele. Known for its commitment to safety, innovation, and quality, Universal Kids Resort presents an exciting opportunity for professionals passionate about food and beverage management within a thriving entertainment and hospitality setting.

The Food and Beverage Project Manager role at Universal K... Show More

Job Requirements

High school diploma or GED required
Certified Professional Foods Manager (CPFM) certification required
Minimum 3 years supervisory experience within a Food and Beverage environment
Consistent attendance
Ability to perform essential job functions
Reasonable accommodations available for disabilities
Strong decision-making skills
Ability to supervise exempt staff across multiple venues
Knowledge of safety and compliance standards
Experience managing labor budgets and increasing operational efficiency

Job Qualifications

Certified Professional Foods Manager (CPFM) certification
High school diploma or GED required
Bachelor’s degree preferred
Minimum 3 years supervisory experience in Food and Beverage environment
Knowledge of Health Department regulations and beverage laws
Strong leadership and team management skills
Ability to analyze operational and financial reports
Excellent communication and coordination skills
Experience with budgeting and capital planning
Ability to handle escalated incidents and provide effective resolution

Job Duties

Lead and assist special projects for Food and Beverage from inception through completion
Perform business gap analysis, design and development of project plans, cost estimating and tracking
Coordinate and implement applications or solutions in Food and Beverage operations
Ensure compliance with Department of Health and Beverage Laws
Conduct periodic meetings with Assistant Managers regarding Health Department guidelines and service/product changes
Analyze daily finance flash reports, venue statistics, revenue reports, guest satisfaction and comment reports, incident reports, and video to monitor guest experience
Work with Revenue Operations Director to prioritize discretion and capital planning
Develop and adhere to labor and non-labor budgets
Improve overall efficiency of Food and Beverage operations
Make hiring decisions and train staff
Oversee Food and Beverage Assistant Managers and mentor Supervisors
Provide feedback on performance and ensure management team meets objectives
Provide resort-wide duty manager coverage depending on scheduled shift
Respond to escalated incidents and notify senior leadership
Participate actively in Environmental, Health and Safety responsibilities following established policies
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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