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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
$60000 - $70000 annual base salary
The range listed is just one component of Great Wolf’s total compensation package
Other rewards may include annual bonuses, a Paid Time Off policy, and other perks
Job Description
Great Wolf is a renowned hospitality company known for its family-friendly indoor water park resorts spread across various locations. As a leading resort operator, Great Wolf offers guests an immersive lodge experience with a focus on fun, relaxation, and exceptional service. Their properties include expansive water parks, themed restaurants, entertainment venues, and numerous recreational activities designed to create memorable family vacations. With a strong commitment to quality service and guest satisfaction, Great Wolf continuously invests in employee growth, inclusivity, and well-being, making it an attractive workplace for hospitality professionals seeking to build a rewarding career.
The Food & Bevera... Show More
The Food & Bevera... Show More
Job Requirements
- High school diploma or equivalent experience
- Minimum of 1 year leadership experience in food and beverage
- Must be flexible with scheduling including nights, weekends, and holidays
- Proven leadership in team management to achieve goals
- Strong attention to detail and time management
- Comprehensive knowledge of food safety, sanitation, and service standards
- Familiarity with hospitality software including payroll and POS systems
- Successful completion of criminal background check and drug screen
- Ability to lift up to 30 lbs
- Ability to bend, stretch, twist, and stand for long periods
- Preferred bachelor’s degree in hospitality, business, or related field
- Preferred manager-level food safety and alcohol training certifications
- Preferred prior management experience in hotel or resort industry
Job Qualifications
- High School diploma or equivalent experience
- Minimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer service
- Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
- Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement
- Demonstrated experience leading teams to achieve/exceed goals
- Strong attention to detail and time management skills
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS)
- Successful completion of criminal background check and drug screen
- Highly proficient with food safety and sanitation practices, rules and regulations
- Able to lift up to 30 lbs
- Able to bend, stretch, and twist
- Able to stand for long periods of time
Job Duties
- At Great Wolf, the Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment
- The F&B Manager’s key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation
- The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers
- As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals
- Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions
- Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews
- preparing and completing action plans
- implementing production, productivity, quality, and customer service standards
- resolving problems
- completing audits
- identifying trends
- determining system improvements
- implementing change
- Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members
- communicating job expectations
- planning, monitoring, giving feedback, and reviewing job contributions
- enforcing policies and procedures consistent with the Great Wolf Lodge Handbook
- Ensures compliance of Pack Member participation training courses in Great Wolf University
- Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction
- Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge
- Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards
- Assists in each functional area during peak demand times as needed
- to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets
- Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements
- First-in/First-out protocols
- Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack
- Extends to activities designed to minimize waste
- Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits
- Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities
- Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels
- Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained
- Conducts department pre-shift meetings and service audits at designated timelines
- course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved
- Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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