Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a renowned hospitality company specializing in providing immersive and family-friendly indoor water park resort experiences across multiple locations. As a beacon in the resort and hospitality industry, Great Wolf Lodge focuses on creating memorable guest experiences through exceptional service, quality dining, and entertaining recreational activities. The company prides itself on its commitment to employee development, diversity and inclusion, and maintaining high standards in safety, cleanliness, and operational excellence. With a strong emphasis on teamwork, personal growth, and community, Great Wolf Lodge offers a dynamic environment where hospitality professionals can thrive and advance their careers. The employment... Show More
Job Requirements
- High school diploma or equivalent experience
- Minimum 1+ years leadership experience in food and beverage
- Flexibility in scheduling including nights, weekends, and holidays
- Experience driving business revenue, cost control, guest satisfaction, and employee engagement
- Strong attention to detail and time management skills
- Knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Desktop software proficiency including Microsoft Office, payroll systems, and POS
- Successful criminal background check and drug screen
- Proficient in food safety and sanitation practices
Job Qualifications
- High school diploma or equivalent experience
- Minimum of 1+ years leadership experience in food and beverage
- Experienced in driving business revenue, cost control, guest satisfaction, and employee engagement
- Strong attention to detail and time management skills
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Familiarity with hospitality software including Microsoft Office, payroll systems, and POS
- Successful completion of criminal background check and drug screen
- Proficiency in food safety and sanitation practices
- Bachelor’s degree in hospitality, business, or related field preferred
- Manager-level certification in food safety and alcohol awareness preferred
- Effective communication and conflict resolution skills
- Prior management experience in hotel or resort industry desired
- Strong analytical skills and experience ensuring workplace safety compliance
Job Duties
- Oversees and takes ownership of daily functions of lodge restaurant, bar, quick service, and banquet operations per brand guidelines
- Assists F&B leadership in achieving operational objectives through strategic planning, problem-solving, and implementing standards
- Participates in hiring, training, scheduling, coaching, and counseling of Pack Members
- Ensures compliance with Great Wolf University training courses
- Supports frontline staff to ensure maximum guest satisfaction
- Partners with culinary and purchasing teams to maintain inventory, par levels, and health code compliance
- Controls cost of goods sold through portion control and waste minimization
- Ensures adherence to food safety, sanitation, and cleanliness standards
- Works with F&B leaders and HR on scheduling and payroll activities
- Monitors equipment operation and maintenance
- Participates in inventory procedures to control costs
- Conducts pre-shift meetings and service audits
- Ensures compliance with safety inspections
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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