Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,100.00 - $61,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned hospitality company specializing in family-friendly indoor water parks and resort experiences across North America. Known for its commitment to creating unforgettable family memories, Great Wolf offers a unique blend of entertainment, dining, and lodging services, designed to provide guests with exceptional experiences all year round. The company fosters a welcoming, inclusive environment that embraces diversity and encourages employee growth and development. As a well-established leader in the hospitality industry, Great Wolf prioritizes guest satisfaction, operational excellence, and employee well-being through innovative programs, comprehensive training, and a supportive workplace culture.
The Food and Beverage Ma... Show More
The Food and Beverage Ma... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year leadership experience in food and beverage
- Flexible scheduling including nights, weekends and holidays
- Experience driving business, revenue, cost control, guest satisfaction and employee engagement
- Demonstrated leadership to achieve or exceed goals
- Strong attention to detail and time management
- Knowledge of food and beverage preparation, service standards, guest relations and etiquette
- Familiarity with hospitality software such as Microsoft Office Suite, payroll systems and POS
- Successful criminal background check and drug screen
- Proficiency in food safety and sanitation practices
Job Qualifications
- High School diploma or equivalent experience
- Minimum of 1+ years leadership experience in food and beverage
- Experience in driving business, revenue, cost control, guest satisfaction and employee engagement
- Strong attention to detail and time management skills
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations and etiquette
- Familiarity with desktop and hospitality software including Microsoft Office Suite, payroll systems and POS
- Successful completion of criminal background check and drug screening
- Highly proficient with food safety and sanitation practices
- Bachelor's degree in hospitality, business, or related field preferred
- 2 years in a similar role preferred
- Manager-level certification from nationally accredited food safety and alcohol awareness training programs preferred
- Effective communication and conflict resolution skills
- Prior management experience in hotel or resort industry preferred
- Strong analytical skills and experience developing safe work environments
Job Duties
- Oversee and take ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines
- Assist F&B leadership in achieving operational objectives by contributing to strategic plans and reviews
- Participate in hiring, training, scheduling, coaching, and counseling of Pack Members
- Ensure compliance with Pack Member participation training courses in Great Wolf University
- Support frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction
- Partner with other F&B Leaders to supervise the preparation, presentation and timeliness of all foods and beverages
- Assist in guest-facing roles during peak times in restaurants, bars, quick-service outlets and banquets
- Collaborate with Culinary and Purchasing Teams on storeroom, cooler and freezer organization to maintain par levels and health code compliance
- Assist in controlling cost of goods sold through review of portion control and preparation quantities
- Ensure all F&B areas adhere to food handling, cleanliness, sanitation, and safety standards
- Work with other F&B Leaders and HR to ensure scheduling and payroll activities are accurate
- Monitor equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies and call for repairs as necessary
- Participate in weekly and monthly inventory procedures to maintain cost control and pars
- Conduct department pre-shift meetings and service audits to ensure guest satisfaction scores and company standards
- Ensure compliance with all scheduled and non-scheduled safety inspections
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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