Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a leading resort and family entertainment company known for its indoor water park resorts across North America. This hospitality-focused company offers a unique experience that prioritizes fun, relaxation, and memorable moments for families and guests of all ages. Known for its high standards of guest service, attention to detail, and commitment to a safe, clean, and welcoming environment, Great Wolf Lodge has established a strong reputation in the hospitality industry. It operates numerous facilities that combine hotel accommodations, dining, recreation, and entertainment in a single lodge environment.
The Food & Beverage (F&B) Manager at Gre... Show More
The Food & Beverage (F&B) Manager at Gre... Show More
Job Requirements
- High school diploma or equivalent experience
- Minimum of 1 year leadership experience in food and beverage
- Flexible scheduling including nights, weekends, and holidays
- Experience driving business, revenue, cost control, guest satisfaction, and employee engagement
- Demonstrated ability to lead teams to achieve or exceed goals
- Strong attention to detail and time management skills
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Familiarity with Microsoft Office Suite, payroll systems, and POS
- Successful completion of criminal background check and drug screen
- Proficiency with food safety and sanitation practices, rules and regulations
- Able to lift up to 30 lbs
- Able to bend, stretch, and twist
- Able to stand for long periods of time
Job Qualifications
- High school diploma or equivalent experience
- Minimum of 1 year leadership experience in food and beverage management
- Proven ability to drive business, revenue, cost control, guest satisfaction, and employee engagement
- Strong attention to detail and time management skills
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Familiarity with hospitality software including Microsoft Office Suite, payroll systems, and POS
- Highly proficient with food safety and sanitation practices, rules, and regulations
- Successful completion of criminal background check and drug screen
- Effective communication skills and ability to resolve conflicts
- Training or experience with kitchen and bar equipment maintenance
- Prior management experience in hotel or resort industry preferred
- Strong analytical skills to interpret business indicators
- Experience developing and implementing safe work environment plans
- Bachelor’s degree in hospitality, business, or related field preferred
- Manager-level certification from nationally accredited food safety and alcohol awareness programs preferred
Job Duties
- Oversee daily functions of restaurants, bars, quick service, and banquet operations per brand guidelines to achieve monthly KPI goals
- Assist F&B leadership in achieving operational objectives by contributing to strategic plans, preparing action plans, implementing production, productivity, quality, and customer service standards, resolving problems, completing audits, identifying trends, and implementing change
- Hire, train, schedule, coach, and counsel staff while enforcing policies and procedures consistent with the company handbook
- Ensure compliance of staff participation in mandatory training courses
- Support frontline staff in guest service to ensure maximum satisfaction
- Partner with culinary and purchasing teams to maintain inventory levels and adhere to health code requirements
- Monitor equipment operation, perform preventative maintenance, troubleshoot breakdowns, and coordinate repairs
- Conduct department pre-shift meetings, service audits, and course-correct service components to maintain guest satisfaction and meet company standards
- Collaborate with HR for scheduling and payroll activities
- Ensure strict adherence to food safety, sanitation, cleanliness, and safety audit standards
- Participate in weekly and monthly inventory procedures to control costs
- Assist director and chef in controlling cost of goods sold and minimizing waste
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.