Universal Parks

Manager, External Affairs - Universal Kids Resort

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Volunteer time off
Training and Development

Job Description

Universal Kids Resort (UKR) is a prominent entertainment and hospitality destination that forms part of Universal Destinations & Experiences (UDX), a division renowned for creating immersive, memorable experiences for guests through theme parks, hotels, and attractions. UKR is located in the vibrant greater Frisco area and is dedicated to serving guests with unique offerings that blend entertainment, family fun, and hospitality excellence. As a key player in the regional tourism and hospitality market, UKR continually works to maintain strong relationships with local communities, governments, and various stakeholders to support sustainable growth and community engagement. Universal Kids Resort prides itself on... Show More

Job Requirements

  • Bachelor’s degree in political science, public relations, communications, business administration or related field
  • Minimum 5 years of legislative, community relations, government or external affairs experience
  • Strong organizational skills and ability to multi-task
  • Effective verbal and written communication skills
  • Ability to interact and influence all levels of organization and community
  • Commitment to consistent attendance
  • Ability to perform essential functions with or without reasonable accommodation

Job Qualifications

  • Bachelor’s degree in political science, public relations, communications, business administration or related field
  • 5+ years of experience in legislative, community relations, government or external affairs
  • Strong organizational skills
  • Effective verbal, written communication and presentation skills
  • Ability to interact with and influence all levels of the organization and community
  • Knowledge of government and regulatory environments related to tourism and business
  • Experience in managing volunteer and community engagement programs
  • Skilled in research, briefing and stakeholder communication

Job Duties

  • Manage Universal Kids Resort’s team member engagement programs including volunteer program and matching gifts program
  • Partner with non-profit organizations to identify volunteer opportunities and measure community impact
  • Oversee charitable giving programs including request management and donation fulfillment
  • Research, track and provide updates on local ordinances and state legislation
  • Draft briefing papers on issues impacting tourism, transportation, and business regulation
  • Serve as primary contact for UKR external communications and escalate communications issues as needed
  • Support crisis planning and response efforts in coordination with corporate communications
  • Manage business and industry association relationships including board membership and sponsorship
  • Represent UKR at community and non-profit events
  • Monitor government meetings and coordinate meetings between elected officials and internal experts
  • Manage political giving and ensure compliance with government and company policies
  • Participate in Environmental, Health and Safety responsibilities
  • Perform other duties as assigned

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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