Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its remarkable portfolio of brands and dedication to exceptional guest experiences. Among its esteemed brands, The Westin stands out as a premier destination committed to promoting wellness and rejuvenation for travelers. The Westin Pittsburgh, located at 1000 Penn Avenue in Pittsburgh, Pennsylvania, is part of this influential network and represents the brand's mission to empower guests to regain control and enhance their well-being while traveling. Marriott International prides itself on fostering a diverse and inclusive workforce where associates from all backgrounds are valued and supported, reflecting the... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related professional area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- At least 1 year experience in event management
- Strong communication skills
- Ability to work full-time on-site at The Westin Pittsburgh
- Commitment to delivering excellent customer service
- Capability to lead teams and manage event logistics
- Problem-solving and operational challenge resolution skills
Job Qualifications
- High school diploma or GED with 1-2 years event management experience
- OR 2-year degree in hotel and restaurant management, hospitality, business administration, or related field with at least 1 year event management experience
- Strong organizational and communication skills
- Ability to manage multiple tasks and work collaboratively
- Customer service excellence and problem-solving abilities
- Leadership experience in managing event teams
- Knowledge of event management trends and hotel operations
- Proficiency in coordinating complex event logistics
Job Duties
- Prepare all event documentation and coordinate with sales and property departments
- Ensure seamless event progression by following established procedures and collaborating with employees
- Greet customers during events and transition to operations team
- Manage billing accuracy and review final bills with clients
- Oversee group room blocks and meeting spaces for assigned groups
- Identify and resolve operational challenges with property staff and customers
- Act as liaison between sales and customers throughout event phases
- Participate in customer site inspections and assist sales process
- Deliver exceptional customer service and empower employees to do the same
- Coordinate and communicate event details verbally and in writing
- Oversee customer experiences from file turnover to post-event
- Follow up with customers post-event and handle guest complaints
- Lead pre-event and post-event meetings for assigned groups
- Assist sales with forecasting and up-selling products and services
- Review guest satisfaction results and provide employee feedback
- Implement corrective action plans and improve service performance
- Solicit feedback to enhance event planner experience
- Perform additional duties to meet business needs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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