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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
The Venetian Resort in Las Vegas, Nevada, is a renowned luxury resort and casino destination known for its elegant ambiance, exceptional service, and world-class amenities. This iconic resort offers guests an unforgettable experience with its expansive accommodations, fine dining options, entertainment venues, and extensive concierge services that cater to the diverse needs of visitors from around the globe. Established as a leader in the hospitality and gaming industry, The Venetian Resort prioritizes guest satisfaction through its commitment to excellence, innovation, and professional development of its team members.
The role of Manager - Resort Concierge at The Venetian Resort... Show More
The role of Manager - Resort Concierge at The Venetian Resort... Show More
Job Requirements
- 21 years of age
- Proof of eligibility to work in the United States
- High school diploma
- Bachelor’s degree in hospitality preferred
- Valid Alcohol Awareness card (TAM) or certification/license as required
- Minimum 2 years experience in luxury resort concierge preferred
- Working knowledge of Lodging Management System, GoConcierge or Alice, Microsoft Office, OpenTable and Arctics
- Ability to type at least 45 wpm preferred
- Ability to communicate clearly in written and spoken English
- Strong interpersonal skills
- Flexibility to work varied shifts including nights, weekends and holidays
Job Qualifications
- High school diploma
- Bachelor’s degree in hospitality preferred
- 2 years experience in luxury resort concierge preferred
- Working knowledge of LMS, GoConcierge or Alice, Microsoft Office, OpenTable, Arctics
- Ability to type at least 45 wpm preferred
- Strong interpersonal and communication skills in English
- Ability to work varied shifts including nights, weekends and holidays
- Proven leadership and teamwork abilities
Job Duties
- Provide information to all guest inquiries, commendations and challenges while coordinating a healthy and positive work environment
- Support the management team and The Venetian Resort
- Maintain complete knowledge of all hotel features, services, attractions, amenities, locations and hours of operation, competitor restaurant concepts, menu price range, dress code and ambiance, hotel suite types, numbers/names, amenities, and locations, local events, attractions, holiday schedules
- Maintain positive guest relations at all times by resolving complaints and ensuring guest satisfaction
- Supervise the delivery and measurement of guest service consistent with company’s core service standards and brand attributes
- Maintain Concierge code of ethics and behave in a professional and kind manner representing The Venetian Resort and the Concierge profession
- Manage department responsibilities including hiring, promotions, teamwork promotion, performance feedback, discipline, recognition, and termination
- Provide ideas and suggestions for new products, services, technology and processes to ensure competitive position
- Manage administrative functions including human resources transactions
- Manage multiple priorities including phone lines, scheduling, resort business, telecom duties, briefings, company updates and deliveries
- Hold discretion of comping
- Create and maintain daily shift meeting agendas
- Inventory and order daily operating supplies
- Maintain consistent and regular attendance
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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