Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,400.00 - $80,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and development programs
Employee assistance program
Life insurance
Job Description
FlightSafety International is recognized globally as the premier professional aviation training company dedicated to offering comprehensive and world-class training for pilots, technicians, and other aviation professionals. Serving clients from 167 countries and independent territories, FlightSafety International holds a commanding presence in the aviation training industry, ensuring safety, proficiency, and operational excellence through its award-winning programs. The company operates the world’s largest fleet of advanced full-flight simulators and delivers exceptional maintenance training across its Learning Centers and various training locations in the United States, Canada, France, and the United Kingdom. With a commitment to outstanding customer service, superior quality training, and... Show More
Job Requirements
- Bachelor's degree or 5+ years in a customer leadership role with 1-3 years management experience
- Excellent communication skills
- Strong problem-solving skills
- Ability to manage and lead a team
- Proficiency in Microsoft Office
- Ability to work in a fast-paced environment
- Fluency in English
- Strong organizational skills
- Ability to interact with management
- Adaptability to change
Job Qualifications
- Bachelor's degree preferred but not required with 5+ years in a customer leadership role
- 1-3 years management experience leading a customer support team
- Excellent customer service skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Strong analytical and problem-solving abilities
- Strong supervisory and leadership skills
- Ability to interact professionally with all management levels
- Ability to adapt in a fast-paced environment
- Proficiency in Microsoft Office Suite
- Fluency in English
- Ability to remain calm under pressure
Job Duties
- Manage departmental activities and personnel
- Be accountable for overall operations of client services and scheduling
- Work cooperatively with cross functional business units
- Analyze and populate financial budgets and reports
- Implement and manage procedural changes
- Analyze and measure departmental procedures for client satisfaction
- Report to Leadership as necessary
- Manage customer retention activities
- Interview and evaluate prospective candidates
- Manage and track departmental training requirements
- Track, evaluate and report teammate performance and goals
- Facilitate and document departmental staff meetings
- Provide day to day supervision and coaching to the Customer Support Team
- Resolve problems and identify appropriate solutions
- Mentor, train and develop Customer Support teammates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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