Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $92,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible Schedule
Paid holidays
Job Description
Columbia University is a prestigious Ivy League institution renowned for its commitment to academic excellence, groundbreaking research, and community engagement. Located in New York City, the university fosters a vibrant campus environment where diversity, innovation, and tradition converge to create a globally recognized center of learning and development. As a leading educational establishment, Columbia University places a strong emphasis on offering exceptional services that support its academic mission and enhance the overall campus experience. Among these services, the University Event Management (UEM) department plays a crucial role, providing comprehensive catering and event management solutions for a wide array of campus... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 3 years related experience
- Valid driver's license
- Ability to remain calm under pressure
- Professional and respectful behavior
- Flexible schedule including evenings and weekends
- Proficient in Word and Excel
- Excellent customer service
- Strong communication and interpersonal skills
- Working knowledge of Microsoft Office
Job Qualifications
- Bachelor's degree or equivalent experience
- Minimum of 3 years related experience
- Valid driver's license
- Proficient in Word and Excel
- Excellent customer service skills
- Strong communication and interpersonal skills
- Working knowledge of Microsoft Office
- Preferred experience in hospitality field
- Knowledge of Kronos Payroll System and catering software such as EMS preferred
Job Duties
- Oversees event set-up by coordinating menu and event timing with culinary staff
- Arranges temporary staff, room assignments, event décor, and trains front-of-the-house staff
- Manages front-of-the-house staff schedules and maintains professional standards during events
- Ensures compliance with sanitation and OSHA regulations
- Supports logistics of catered events including coordination, transportation, personnel, and equipment
- Manages delivery of event services ensuring high-quality execution
- Serves as primary liaison during events in absence of Assistant General Manager
- Maintains housekeeping of event spaces and reports maintenance needs
- Recommends and implements improvements to catering operations policies and procedures
- Plans and organizes information, supplies, and support needed for event commitments
- Supports sales team with event solicitations and upselling menu and beverage items
- Manages work schedules and payroll of event staff
- Assesses customer feedback and improves products and services
- Oversees preparation of printed event materials
- Assists with onboarding and staff training
- Conducts maintenance walkthroughs and follows up on repairs
- Handles customer complaints diplomatically and communicates issues
- Makes recommendations on service improvements and follows up
- Collaborates on policy development for events and services
- Builds and maintains strong customer relationships
- Provides training and performance feedback to staff
- Actively participates in staff development and corrective actions
- Supports marketing efforts and represents the university at promotional events
- Performs other duties and assists with special projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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