Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Positive work environment
competitive pay
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Personal Days
employee discount
Bonus Programs for Management
Job Description
Joseph's Classic Market is a renowned specialty grocery store known for its commitment to quality, hospitality, and exceptional customer service. With a rich history of serving the local community, Joseph's Classic Market offers an extensive selection of fresh, high-quality foods including prepared meals, meats, baked goods, and catering services. The market prides itself on providing a warm and inviting atmosphere where customers can enjoy personalized service and a unique shopping experience. As a well-established local business, Joseph's Classic Market emphasizes teamwork, community involvement, and continuous improvement in all its operations.
The role of Catering Manager at Joseph's Classi... Show More
The role of Catering Manager at Joseph's Classi... Show More
Job Requirements
- Minimum of 2 years in catering, event management, or hospitality service
- Strong leadership and communication skills
- Proven ability to manage multiple orders and deadlines in a fast-paced environment
- Professional phone etiquette and customer service skills
- Basic computer skills (Excel, email, ordering software)
- Available for flexible scheduling, including weekends and holidays
Job Qualifications
- Minimum of 2 years in catering, event management, or hospitality service
- Strong leadership and communication skills
- Proven ability to manage multiple orders and deadlines in a fast-paced environment
- Professional phone etiquette and customer service skills
- Basic computer skills (Excel, email, ordering software)
- Available for flexible scheduling, including weekends and holidays
Job Duties
- Serve as the lead contact for all catering inquiries and orders
- Communicate with guests to confirm catering menus, details, and pickup or delivery logistics
- Coordinate with kitchen, deli, and bakery departments for order preparation
- Ensure catering orders are accurate, well-presented, and fulfilled on time
- Maintain catering calendars, invoices, and order logs
- Assist in building seasonal catering menus and promotional packages
- Oversee the main phone line, ensuring all calls are answered promptly and professionally
- Train staff to answer guest questions, transfer calls, and take messages accurately
- Resolve guest issues, complaints, or refund requests quickly and professionally
- Manage special requests, product inquiries, and order pickups
- Serve as a key point of contact for VIP guests and regular customers
- Support promotional events, tastings, and seasonal catering showcases
- Hire, train, and schedule staff involved in catering preparation and service
- Coach team on hospitality, communication, and professionalism
- Hold daily huddles to align team on priorities, specials, and service goals
- Conduct performance evaluations and provide regular feedback
- Submit weekly catering reports and customer feedback to Store Manager
- Manage catering sales, deposits, and service fees
- Communicate closely with all department managers to coordinate orders and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality businesses with candidates.
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