Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Day 1 Benefit Eligibility
competitive base pay
Recognition Programs and Rewards
Discounted travel programs
401(k) program with company match
Paid Time Off
Paid holidays
paid sick days
Employee Stock Purchase Program
tuition reimbursement programs
Learning and advancement opportunities
Job Description
Hilton Grand Vacations (HGV) is a renowned hospitality company dedicated to providing exceptional vacation experiences through its premier timeshare resorts across several desirable destinations. Known for its unwavering commitment to customer satisfaction and luxurious accommodations, HGV creates memorable stays for its owners and guests by placing a strong emphasis on quality service and community values. The company embraces a people-first culture, which prioritizes the growth, well-being, and success of its Team Members, recognizing them as the heart and driving force behind the brand’s achievements. This approach not only fosters a collaborative and supportive workplace but also ensures that employees are... Show More
Job Requirements
- High school diploma or equivalent experience
- At least 1 year of similar experience required
- 2 or more years of supervisory or managerial experience required
Job Qualifications
- High school diploma or equivalent experience
- At least 1 year of similar experience
- 2 or more years of supervisory or managerial experience
- 3 to 5 years of related experience preferred
- Prior working history in a union environment preferred
Job Duties
- Run the delivery of efficient valet and bell check-in and check-out services and coordinate valet and bell activities with other departments
- Coordinate and problem solve arising from owner or guest concerns with a commitment to satisfying every guest or owner
- Audit the collection of parking fees due to the property and ensure the provision of special services to owners and guests
- Coordinate personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition
- Maintain a positive work environment between staff and management and help develop management talent by acting as a mentor for direct reports
- Promote team member empowerment and ensure team members fully understand performance standards, uniforms and appearance standards
- Monitor payroll hours and reports
- Routinely inspect department to ensure that equipment is in proper working condition and supplies are stocked
- Serve as liaison with the Guest Services department to resolve all team member and guest concerns
- Assist with owner and guest activities and recreation as required by management
- Manage key control procedures
- Perform other duties and special projects as assigned by the general manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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