Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Free or reduced-rate travel privileges
comprehensive medical plan
Comprehensive dental plan
Comprehensive vision plan
401(k) with Company Match
Operational performance rewards program
Life insurance
Accident and dismemberment insurance
short and long-term disability insurance
flexible spending accounts
Voluntary supplementary benefits
Job Description
Endeavor Air is a wholly-owned subsidiary of Delta Air Lines, operating as Delta Connection. The company operates a fleet of 141 regional jets, managing around 750 daily flights to 122 destinations across the United States, Canada, and the Caribbean. Headquartered in Minneapolis, Minnesota, Endeavor Air has major hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham. Additionally, it maintains 11 maintenance bases throughout its network, ensuring high standards of safety and operational efficiency. This operational scope enables Endeavor Air to serve as a critical link in the regional connectivity and supports Delta Air Lines' extensive route network.Show More
Job Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 1+ years of experience in airline operations including airport customer service, crew, and aircraft performance (5+ years preferred)
- demonstrated ability to communicate effectively at all levels of the organization
- proficiency in Microsoft Word, PowerPoint and Excel
- expertise in Sabre suite of products preferred
- previous experience in SOC/OCC environment and/or airport customer service preferred
- physical ability to perform duties involving pulling, pushing, reaching, bending, standing, walking and light lifting not exceeding 30 lbs
- willingness to work any shift with a bid schedule including early mornings, nights, weekends, and holidays
- ability to work shifts with minimal breaks in a high stress airport environment
- willingness to travel up to 20% to attend meetings and support operations
- valid driver’s license
- Part 121 Aircraft Dispatcher license preferred
Job Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- 1+ years of experience in airline operations (5+ years preferred)
- demonstrated ability to communicate effectively at all organizational levels
- proficiency in Microsoft Word, PowerPoint, and Excel
- expertise in Sabre suite of products preferred
- previous SOC/OCC or airport customer service experience preferred
- ability to work shifts including early mornings, nights, weekends, and holidays
- ability to work in high stress airport environments
Job Duties
- Aggressively respond to safety events involving employee injury, customer injury, and aircraft damage
- serve as the operational representative and liaison for all Endeavor Air flights at the hub
- forecast daily operational abilities and communicate with the Endeavor Air Operations Control Center
- make decisions based on operational goals including net promoter score with an emphasis on customer protection
- build and maintain communication with business and service partners and the Endeavor OCC
- monitor hub ground service equipment status and communicate impacts to the OCC
- advocate Endeavor's position with Delta ACC Coordinators and Service Manager
- actively mitigate departure delays
- monitor aircraft and FAA frequencies to ensure accurate data transmission to flight crews
- ensure accurate public display information
- assist in tarmac delay mitigation related to DOT3 requirements
- support Crew Scheduling and Strategic Planning Team with flight prioritization and IROP schedule adjustments
- develop IROP plans with the Endeavor Air OCC
- coordinate with core OCC disciplines for minimal impact schedule adjustments
- monitor service levels of all airport partners and correct deficiencies
- provide operational guidance to local Flight, Inflight and Maintenance staff
- participate in Endeavor and Delta daily briefings and conference calls
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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