STK Charlotte

Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) Plan
Paid Time Off

Job Description

THE ONE GROUP is a leading global hospitality company renowned for its innovative approach to dining and entertainment. With an emphasis on delivering a vibrant and immersive guest experience, THE ONE GROUP operates a collection of high-end restaurants and venues that blend contemporary design with exceptional culinary artistry. The company prides itself on fostering a dynamic, high-energy atmosphere where guests can enjoy not only exquisite food and beverages but also unique and memorable moments. As a hospitality leader, THE ONE GROUP is committed to excellence, creativity, and providing employees with rewarding career opportunities within a supportive and inclusive environment.Show More

Job Requirements

  • Bachelor's degree in hospitality management business administration or related field preferred
  • minimum of 3 years experience in restaurant management or similar role
  • ability to work flexible hours including nights weekends and holidays
  • strong interpersonal and organizational skills
  • excellent communication and leadership abilities
  • knowledge of food safety and sanitation regulations
  • proficiency with restaurant management software systems

Job Qualifications

  • Proven leadership experience as a restaurant manager general manager or hospitality manager
  • strong customer service background with a focus on guest experience and operational excellence
  • extensive food and beverage knowledge with the ability to educate staff on menus and ingredients
  • familiarity with restaurant management software including OpenTable Avero POS systems
  • strong leadership communication and problem-solving skills
  • acute financial management skills with experience handling budgets and P&L reports

Job Duties

  • Oversee daily restaurant operations including front-of-house and back-of-house management
  • maintain service excellence ensuring all guests receive an elevated and seamless dining experience
  • monitor product quality vendor relationships and compliance with sanitation and safety regulations
  • organize and supervise staff shifts ensuring optimal floor coverage
  • implement and uphold company policies and hospitality standards
  • recruit hire and onboard top talent to build and maintain a high-performance team
  • train and mentor employees in customer service best practices and operational excellence
  • conduct performance appraisals and provide constructive feedback to improve productivity
  • foster team morale and motivation ensuring a collaborative and high-energy work environment
  • deliver superior service and maximize customer satisfaction
  • handle guest concerns with professionalism and efficiency ensuring positive resolutions
  • uphold THE ONE GROUP's brand image and develop initiatives to enhance its local presence
  • promote the brand through word-of-mouth marketing restaurant events and local partnerships
  • recommend creative ways to attract new guests including social media engagement and promotions
  • monitor restaurant revenue and expenses ensuring profitability and cost control
  • identify areas to optimize sales reduce waste and improve overall financial performance
  • work with leadership to develop marketing and promotional strategies to increase guest traffic
  • create detailed reports on weekly monthly and annual revenues and expenses
  • maintain oversight of inventory and ensure effective purchasing strategies

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Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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