Manager

Birmingham, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

flexible scheduling

Job Description

Urban Air Adventure Park is a leading indoor entertainment company specializing in providing thrilling and unique adventure experiences for families and kids. Established as the largest adventure park operator globally, Urban Air has set the benchmark in location-based entertainment. With its headquarters based in Dallas, Urban Air has revolutionized the concept of indoor adventure parks, making it the go-to destination for those seeking excitement, physical activity, and memorable fun. The company’s mission centers around helping children aim higher and achieve goals they once thought impossible, fostering a culture of inspiration, motivation, and high energy. Urban Air Homewood, an equal opportunity... Show More

Job Requirements

Ability to lead, motivate and empower team members
Ability to align team members with Urban Air culture by balancing seriousness and having fun
Ability to take initiative
Excellent interpersonal and communication skills
Ability to recognize problems and problem-solve
Ability to set goals and convert plans into action
Ability to see patterns in performance and strategize solutions
Exercise good judgment in decision making
Open to feedback and self-improvement
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards

Job Qualifications

Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid Certification is preferred
Brand Ambassador and Culture Champion
Demonstrated ability in developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision making
Appreciation of diversity (thought, ethnic, gender, etc.)
We work when others play! must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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