Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid time off 401(k)
employee discount
Training and development opportunities
Job Description
The Wendy's Company is recognized as the world's second largest quick-service hamburger chain, boasting more than 6,500 franchise and company-owned restaurants spread across the United States and 25 other countries and U.S. territories worldwide. Wendy's has established a remarkable reputation in the fast-food industry by delivering quality customer service and maintaining a commitment to excellence in food quality and safety. With an innovative approach toward operational efficiency and a positive customer experience, Wendy's continues to be a significant player in the highly competitive quick-service restaurant sector.
Wendy's has partnered with Tar Heel Capital, a management company committed to local restaura... Show More
Wendy's has partnered with Tar Heel Capital, a management company committed to local restaura... Show More
Job Requirements
- High school diploma or GED
- Must be at least 18 years of age
- One or more years of restaurant experience
- Six months or more of restaurant, retail, or customer service-focused experience
- Ability to multitask while maintaining composure and giving sound advice and direction
- Must be able to take direction, give direction and work well in a team environment
- Strong customer orientation focus
- Exhibit professionalism, composure, and discretion when resolving customer concerns
- Ability to work in a fast-paced environment with noise and temperature fluctuations
- Must be able to stand for prolonged periods
- Position requires use of a headset
- Frequent lifting and carrying up to 25-50 pounds, reaching, pushing, pulling, bending, kneeling and stooping
- Must be available to work all shifts and days of the week
- May be required to transfer locations and travel as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma or GED
- One or more years of restaurant experience
- Six months or more of restaurant, retail, or customer service-focused experience
- Ability to multitask while maintaining composure
- Strong customer orientation focus
- Professionalism, composure, and discretion when addressing customer concerns
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- Act as cash manager as needed, including setting up cash register(s) at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles and meetings
- Supervise crew members and team trainers to maximize retention
- Supervise, coordinate and delegate the execution of operations tasks ensuring compliance with company policies
- Work with restaurant management team to ensure quality, production, and service standards are met to create a safe, efficient and professional environment
- Help execute shift-specific procedures according to daily operations plan
- Assist in maintaining proper coverage via crew member schedules
- Follow up and ensure resolution of customer complaints or concerns as needed
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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