Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
Retirement Plan
Job Description
The Wendy's Company is a globally recognized leader in the quick-service restaurant industry, known for its fresh, made-to-order hamburgers, innovative menu offerings, and commitment to customer satisfaction. Founded in 1969, Wendy's has grown to become the world's second largest quick-service hamburger brand, operating more than 6,500 restaurants in the United States and across 25 other countries and U.S. territories. The company's success is built on a foundation of delivering quality food, exceptional service, and a welcoming atmosphere for all guests. Wendy's places strong emphasis on corporate responsibility, diversity, and continuous employee development, fostering a dynamic work environment that values the... Show More
Job Requirements
- High school diploma or GED required
- Must be at least 18 years of age
- One or more years of restaurant experience
- Six months or more of restaurant, retail, customer service focused, or equivalent experience
- Ability to multi-task while maintaining composure and giving sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants, area office, etc., as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma or GED required
- One or more years of restaurant experience
- Six months or more of restaurant, retail, customer service focused, or equivalent experience
- Ability to multi-task while maintaining composure and giving sound advice and direction
- Ability to work, concentrate and perform duties accurately in a fast paced environment
- Must be able to stand for prolonged periods of time
- Must have or be willing to obtain ServSafe certification by end of training
- Strong customer orientation focus
- Professionalism, composure, and discretion when managing customer related concerns
- Ability to work well in a team environment and take and give direction
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc
- Supervise crew members and Team Trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to 'Delight Every Customer'
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
- Help execute appropriate shift-specific procedures according to daily operations plan
- Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Follow up and ensure resolution of customer complaints or concerns as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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