Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
flexible scheduling
Job Description
The Wendy's Company is the world's second largest quick-service hamburger chain, renowned for its commitment to quality, customer satisfaction, and innovative menu offerings. With more than 6,500 franchise and company-operated restaurants across the United States and 25 other countries and territories, Wendy's continues to be a leader in the fast-food industry. The company prides itself on maintaining a culture of excellence, teamwork, and operational efficiency, which is reflected in its hiring practices and training programs.
Tar Heel Capital, an established franchisee within the Wendy's system, operates multiple Wendy's locations with a focus on delivering outstanding experiences to customers while ma... Show More
Tar Heel Capital, an established franchisee within the Wendy's system, operates multiple Wendy's locations with a focus on delivering outstanding experiences to customers while ma... Show More
Job Requirements
- Must be at least 18 years of age
- Must be available to work all day parts and days of the week
- Must be able to stand for prolonged periods of time
- Frequent lifting and carrying of up to 25-50 pounds as necessary
- Ability to travel to other restaurants and area offices as needed
- Must report to work promptly and regularly
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma or GED
- One or more years of restaurant experience
- Six months or more of restaurant, retail, customer service focused, or equivalent experience
- Ability to multi-task while maintaining composure
- Ability to take direction, give direction and work well in a team environment
- Strong customer orientation focus
- Professionalism, composure and discretion in resolving customer concerns
- Ability to work and perform accurately in a fast-paced environment
- Willingness to obtain ServSafe certification
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open, close and/or rush-ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles and meetings
- Supervise crew members and Team Trainers to maximize retention
- Supervise, coordinate and delegate execution of operations tasks and ensure compliance with company policies and procedures
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment
- Help execute shift-specific procedures according to daily operations plan
- Assist in maintaining proper crew coverage through scheduling
- Follow up and ensure resolution of customer complaints or concerns as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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