Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.80 - $25.02
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Paid Time Off
Job Description
FedEx Logistics, a subsidiary of FedEx Corporation, is a leading global provider of freight forwarding and supply chain solutions. They specialize in facilitating the complex logistics of international shipping through their extensive network and comprehensive services that include sea and air freight forwarding, customs brokerage, distribution, trade and customs advisory solutions, and advanced e-commerce and trade facilitation. FedEx Logistics serves customers of all sizes, helping them navigate global markets efficiently and compliantly.
FedEx Logistics is currently seeking a dedicated and detail-oriented Customs Entry Processor to join their dynamic team. This role involves managing the critical interface between customers, customs aut... Show More
FedEx Logistics is currently seeking a dedicated and detail-oriented Customs Entry Processor to join their dynamic team. This role involves managing the critical interface between customers, customs aut... Show More
Job Requirements
- High school diploma or GED required
- Minimum 12 months of brokerage, transportation or customer service experience required
- Proficiency in MS Office and Outlook required
- Ability to use office equipment such as phone, fax, photocopier, printer, scanner required
- Excellent communication skills, verbal and written
- Ability to interact with customers, staff, and management of all levels
- Must be able to work onsite for initial 3 weeks
- Availability for hybrid schedule Monday-Friday 8AM-4:30PM
- Commitment to adhere to company policies and productivity standards
Job Qualifications
- High school diploma or GED
- Minimum 12 months of brokerage, transportation, or customer service experience
- Proficiency in Microsoft Office and Outlook
- Experience with office equipment including phone, fax, photocopier, printer, and scanner
- Strong verbal and written communication skills
- Ability to interact effectively with customers, internal staff, and management at all levels
Job Duties
- Engage and collaborate with internal and external customers to facilitate fast, accurate, and compliant transactions with Customs and Border Protection and Partner Government Agencies
- Facilitate entry processing, pre-arrival and post-arrival exception resolution
- Prepare, analyze, and/or submit documentation to Customs and Border Protection and Partner Government Agencies
- Develop and maintain strong relationships with customer's front-line personnel
- Support Account Administrators with account management activities such as exception logs and special spreadsheets
- Perform root cause analysis as directed by Account Administrator
- Research and resolve customer billing issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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