Major Account Manager

Rio Rancho, NM, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $92,100.00 - $106,600.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule

Job Description

ACV Auctions is a leading technology company revolutionizing the automotive industry by providing a transparent and efficient online automotive marketplace. Known for its innovative approach to connecting buyers and sellers of used vehicles, ACV Auctions has established itself as a trusted partner for dealerships, fleet owners, and automotive businesses across the United States. The company prides itself on fostering a dynamic and collaborative work environment, encouraging creativity and a strong customer-centric focus to drive success. As a progressive tech startup in the automotive retail sector, ACV Auctions is committed to leveraging data and technology to simplify the vehicle buying and... Show More

Job Requirements

  • 4 year / bachelors degree required
  • minimum 2 years telesales experience in B2B environment
  • automotive retail or outside sales experience required
  • ability to read, write, speak and understand English
  • ability to travel to client meetings and conferences about 10% of the year
  • reliable self-starter attitude
  • strong desire to delight customers and complete tasks
  • call center or relevant selling experience a plus
  • consultative sales background considered
  • team player
  • adaptable
  • excellent communication and organizational skills
  • proficiency in Microsoft Excel
  • sense of urgency and self-motivation
  • no immigration or work visa sponsorship provided

Job Qualifications

  • Bachelor's degree
  • experience in telesales in a B2B environment
  • automotive retail or outside sales experience
  • ability to read, write, speak and understand English
  • strong communication skills
  • organizational skills
  • proficiency in Microsoft Excel
  • team player
  • adaptable
  • history of winning awards
  • sense of urgency
  • self-motivation

Job Duties

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • stay in close contact with an established list of current customers via phone, email, text and in person
  • maintain and grow selling and buying wallet share with current and growing account base
  • whiteglove onboarding of accounts, including coordinating with outside sales
  • maintain sell-through (for selling), success-rate (for buyers) and other key metrics to ensure continued dealer engagement
  • quarterback issues that occur within your customer base and work inter-departmentally to solve
  • meet or exceed SLA's to issue resolution
  • help communicate inventory from sellers to the appropriate account managers and concierge account managers
  • become a trusted advisor to our customers while working to keep them listing/selling, bidding/buying cars with ACV
  • meet or exceed all sales quotas in assigned account base
  • record relevant information within Salesforce
  • maintain regular communication with ACV's leadership team, and communicate client needs across operational departments
  • act as an internal advocate for the operational and product needs of our largest buyers and sellers
  • qualify opportunities for product integration including buying and selling APIs
  • recognize and pitch cross-sale opportunities when applicable
  • perform additional duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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