Maitre d'hotel Hospitality Coordinator, Peacock Alley - Waldorf Astoria New York

Woodbridge, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $36.50 - $38.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Access to your pay when you need it through DailyPay

medical insurance coverage

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

debt-free education access

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Job Description

Waldorf Astoria New York is a legendary luxury hotel known globally for its rich history, grandeur, and unparalleled service. Having undergone a transformative restoration, this iconic establishment is poised to reignite its magnetic allure while embracing a new era of elegance and modernity. Waldorf Astoria New York boasts 375 lavish rooms, 375 Private Residences, and over 40,000 square feet of event space, alongside holistic spa and wellness programming and a partnership with a celebrity chef, ultimately creating a comprehensive luxury destination in the vibrant heart of New York City. The hotel exemplifies the spirit of true Waldorf hospitality, offering personal... Show More

Job Requirements

High school diploma or equivalent
Prior experience in luxury hospitality or fine dining preferred
Valid Food Handler Card
Alcohol Awareness certification
Ability to work flexible hours including nights, weekends, and holidays
Strong communication and interpersonal skills
Ability to maintain composure in a fast-paced environment

Job Qualifications

Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed
A polished and professional demeanor, with a passion for hospitality and guest name recognition
Ability to multitask and remain composed in a fast-paced, high-touch environment while maintaining a gracious presence
Prior experience in a fine dining, luxury, Forbes 5-Star, or Michelin-starred restaurant is preferred
Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position
Ability to work flexible hours, including nights, weekends, and holidays as needed

Job Duties

Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience
Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey
Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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