Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Marriott Travel Benefits
professional growth
Supportive team environment
Paid Time Off
Job Description
The Ben Hotel is a distinguished lifestyle destination located along the Intracoastal Waterway in West Palm Beach, Florida. As part of the prestigious Marriott Autograph Collection and Concord Hospitality Enterprises, this hotel epitomizes a blend of storytelling, sophistication, and creativity, offering guests an experience that is exactly like nothing else. The hotel features signature venues including the Spruzzo Rooftop Lounge, a Mediterranean-inspired oasis situated eight stories above the city, boasting sweeping views and a vibrant luxury social scene. Additionally, The Ben houses the Proper Grit Whiskey Library & Supper Club, a refined brasserie that celebrates the spirit and culture of... Show More
Job Requirements
- Minimum 3 years of leadership experience in a luxury, fine-dining, or rooftop venue
- Strong understanding of elevated service, guest recognition, and event pacing
- Excellent interpersonal, communication, and organizational skills
- Familiarity with POS and reservation systems
- Polished presence and professional demeanor
- Flexible schedule including evenings, weekends, and holidays
Job Qualifications
- Minimum 3 years of leadership experience in a luxury, fine-dining, or rooftop venue
- Strong understanding of elevated service, guest recognition, and event pacing
- Excellent interpersonal, communication, and organizational skills
- Familiarity with POS and reservation systems (MICROS, Toast, OpenTable, Resy)
- Polished presence and professional demeanor reflecting The Ben's brand
- Flexible schedule including evenings, weekends, and holidays
Job Duties
- Serve as the face of Spruzzo, warmly welcoming guests and curating memorable, personalized experiences
- Manage reservations, table assignments, and pacing through OpenTable/Resy to optimize flow and satisfaction
- Maintain ambiance and presentation - music, lighting, and décor - aligned with Spruzzo's Mediterranean luxury aesthetic
- Recognize returning guests and VIPs, ensuring genuine, thoughtful engagement
- Resolve guest concerns with discretion and follow-through that reinforces confidence in The Ben's brand
- Lead, train, and inspire the host and FOH teams to deliver elevated, intuitive hospitality
- Conduct daily briefings with F&B leadership to review occupancy, events, and VIP priorities
- Foster a culture of teamwork, respect, and empowerment consistent with Concord's "Associate First" philosophy
- Partner with culinary and beverage leaders to ensure seamless communication across all service touchpoints
- Oversee host-stand procedures, seating charts, and service pacing for high-volume rooftop operations
- Ensure opening, mid-shift, and closing checklists are executed with precision and brand consistency
- Support private events, live-music evenings, and VIP activations, coordinating details with leadership and culinary teams
- Collaborate with Proper Grit on joint events or cross-venue experiences enhancing The Ben's culinary identity
- Uphold The Ben Hotel and Marriott Autograph Collection service standards
- Contribute to revenue growth through strategic guest engagement and upselling opportunities
- Provide feedback on guest sentiment and operational improvement during weekly F&B meetings
- Embody the luxury, creativity, and storytelling that define The Ben's reputation
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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