Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $100,000.00
Work Schedule
Standard Hours
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a dominant presence in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is expanding rapidly in Europe, Latin America, and the Caribbean. The company's portfolio includes global properties with an aggregate asset value exceeding $20 billion, generating over $5 billion in cumulative revenues. Highgate provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. The company is known for its creativity and capacity to... Show More
Job Requirements
- High school diploma or equivalent
- 3-4 years of restaurant experience in high volume and casual dining restaurants
- At least 2 years of experience leading a front door team in a high-volume, fine dining restaurant
- Ability to stand or walk for long periods without sitting
- Availability to work late nights, holidays, and extended shifts
- Basic math skills
- Proficiency in department-specific software and applications
- Excellent communication skills with guests and team members
- Pleasant and cheerful disposition
Job Qualifications
- Displays a pleasant and cheerful disposition
- Able to communicate professionally and effectively with both guests and team members
- Must have basic math skills and be capable of operating department-specific software and applications
- Available to work late nights, holidays, and long shifts if necessary
- Must be able to stand and or walk for long periods of time without sitting
- 3-4 years of restaurant experience in high volume and casual dining restaurants
- At least 2 years of experience leading a front door team in a high-volume, fine dining restaurant
Job Duties
- Properly sets-up host stand area, performs side-work and other opening/closing procedures as directed by management
- Ensures all appropriate menus are printed and ready for service
- Actively takes and processes reservations, assists with incoming calls, and answers guest questions
- Actively solicits food and beverage sales from outside guests and pedestrians
- Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift
- Reports all breakage, and damage of equipment or furniture immediately to management
- Attends and participates in daily pre-shift meetings
- Participates in any training sessions or departmental meetings
- Ensure all restaurant spaces are maintained in a clean and tidy manner
- Maintains guest relationships to promote repeat business
- Implement quick and efficient decisions based on guest and/or restaurant needs
- Awareness of all guests' needs, reservation needs, and restaurant needs
- Creates and maintains a database with local concierges
- Maintains integrity of service
- Helps flow of traffic in and out of the restaurant
- Encourages positive social media reviews through dynamic guest engagement and personal interaction
- Engages guests, acts as an ambassador of the restaurant in both personality and knowledge
- Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience
- Performs other duties as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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