Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $28.00 - $32.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Flexible Time Off
401k
Continuing Education
Fitness perks
Community Impact Opportunities
Job Description
Atria is a pioneering membership-based preventive health care practice dedicated to delivering state-of-the-art primary and specialty care with the utmost convenience—offered from the comfort of your home, at our practices located in major cities such as New York, Palm Beach, and soon in Los Angeles (opening in 2026), or virtually anywhere in the world. At Atria, we assemble a multidisciplinary team of highly skilled, in-house physicians renowned in their respective fields to provide proactive, preventive, and precision-based care for our members and their families. Our mission is to optimize both the lifespan and healthspan of all members through thorough screening... Show More
Job Requirements
- Previous experience in a customer service or luxury hospitality role preferably in a healthcare or high-end service setting
- Excellent interpersonal organizational and communication skills
- Keen attention to detail and the ability to provide personalized service to each member
- Experience with high volume in a luxury hospitality or concierge healthcare environment
- Calm even-keeled leader who has experience managing teams
- A warm and welcoming personality with a genuine desire to create exceptional experiences for Atria's members
- Must be financially accountable meet outlined budgets
- Operate with speed and grace in high pressure scenarios
- Open availability including nights weekends and holidays
Job Qualifications
- Previous experience in a customer service or luxury hospitality role preferably in a healthcare or high-end service setting
- Excellent interpersonal organizational and communication skills
- Keen attention to detail and the ability to provide personalized service to each member
- Experience with high volume in a luxury hospitality or concierge healthcare environment
- Calm even-keeled leader who has experience managing teams
- A warm and welcoming personality with a genuine desire to create exceptional experiences for Atria's members
Job Duties
- Serve as the face of Atria providing a warm professional welcome and ensuring a personalized memorable experience for each member including recognizing regular and high-profile members by last name and attending to their specific preferences
- Assist in execution of one sized fits one curated hospitality moments
- Curate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagements
- Direct and alert hospitality services team on each members appointment details and testing and how this impacts the service of food and beverage service ie fasting full bladder etc
- Communicate with upper management about scheduler guest preferences and notable issues
- Assist the General Manager and MOD with all aspects of running a first-class health and wellness center
- Support event execution
- Estimate food and beverage needs place daily orders with vendor partners while keeping track of time management and delivery
- Daily management of hospitality service flow for Atria's members and reorganization of room assignments as needed
- Manage guest flow and adjust seating strategy in real-time
- Train guide and supervise the greeter team ensuring adherence to Atria's high standards of service appearance and steps of service
- Learn and understand the fundamentals of all clinical testing available at Atria
- Maintain and support the team with hospitality operations and update member preferences on Monday CRM manage daily Line Up Notes based on availability and Institute needs
- Coordinate special requests from C-Level
- Maintain member notes and feedback-worthy experiences to Monday CRM
- Maintain comprehensive knowledge of the menu including specials and dietary alternatives and beverage selections to lead staff by example and assist guests with recommendations and pairings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.