Maintenance Technician- Publics & Facilities Supervisor
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $39.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
fitness center access
Employee assistance program
Job Description
The DoubleTree by Hilton Hotel South Bend Downtown is a distinguished hospitality establishment located in the vibrant heart of downtown South Bend. This nine-story hotel is architecturally notable for its elegant glass atrium, creating an inviting ambiance for guests. The hotel features a full-service restaurant called Baker's Bar & Grill and a Starbucks outlet, catering to diverse culinary preferences. Offering 15,000 square feet of versatile meeting and banquet space, the property caters to both business and leisure travelers. Amenities include an indoor pool and a fully equipped fitness center, enhancing the overall guest experience.
DoubleTree by Hilton, a globally rec... Show More
DoubleTree by Hilton, a globally rec... Show More
Job Requirements
- Ability to read, write, and communicate effectively in English
- 2-4 years of experience in hospitality, facility operations, custodial services, or public area supervision
- hotel experience strongly preferred
- Knowledge of cleaning chemicals, equipment, and public-space maintenance standards
- Experience supervising teams in fast-paced environments
- Willingness to obtain Certified Pool Operator (CPO) certification preferred
- Strong customer-service orientation and ability to interact professionally with guests and team members
- Must meet minimum age requirements and adhere to company safety standards
- No employee may pose a direct threat to their own or others' safety
- Ability to stand, walk, and move throughout the hotel for entire shifts
- Ability to lift up to 50 lbs frequently and handle carts, equipment, and supplies
- Ability to bend, reach, climb ladders, and perform repetitive tasks
- Ability to work extended or irregular hours as required by business levels
- Ability to approach guest and employee issues professionally and tactfully
- Strong leadership skills with ability to train, coach, and hold staff accountable
- Ability to manage multiple priorities, meet deadlines, and adapt to changing schedules
- Capable of responding quickly to urgent cleanliness, maintenance, or service requests
- Ability to remain calm under pressure and adjust pace as business needs shift
Job Qualifications
- Ability to read, write, and communicate effectively in English
- 2-4 years of experience in hospitality, facility operations, custodial services, or public area supervision
- hotel experience strongly preferred
- Knowledge of cleaning chemicals, equipment, and public-space maintenance standards
- Experience supervising teams in fast-paced environments
- Previous exposure to pool operations or willingness to obtain Certified Pool Operator (CPO) certification preferred
- Strong customer-service orientation and ability to interact professionally with guests and team members
- Ability to meet minimum age requirements and adhere to company safety standards
- Must not pose a direct threat to own or others' safety
Job Duties
- Supervise and coordinate daily work of Public Area Attendants, Facility Attendants, and supporting staff
- Ensure all public spaces and employee areas meet Hilton brand cleanliness standards including lobby, atrium, corridors, restaurant/dining areas, Starbucks outlet, restrooms, fitness center, pool and outdoor deck, employee cafeteria, hallways, offices, and back-of-house spaces
- Assign, review, and complete work orders or cleanliness inspections
- Maintain daily communication with Housekeeping, Engineering, and Front Office
- Conduct training on cleaning procedures, guest service, safety protocols, and chemical handling
- Ensure staff adherence to uniform standards, attendance, and performance expectations
- Perform regular walkthroughs to identify cleaning needs, safety hazards, or repair requirements
- Maintain restrooms, lobby seating, doors, windows, railings, decorative features, and high-touch areas
- Oversee cleanliness and upkeep of gym and pool including towel stock, amenity levels, water quality checks, and cleanliness of decking and equipment
- Ensure restaurant and Starbucks public areas are maintained before, during, and after service periods
- Maintain and store public area equipment properly
- Coordinate deep cleaning projects such as carpet cleaning, high-dusting, pressure washing, and floor care
- Monitor inventory and communicate supply needs
- Respond promptly to cleanliness-related calls from Front Desk, Engineering, or Management
- Uphold Hilton brand cleanliness and health and safety standards
- Maintain accurate SDS records and proper chemical usage
- Report and mitigate unsafe or hazardous conditions
- Assist with emergency situations and support life-safety procedures
- Attend meetings and departmental training sessions
- Complete daily logs, inspection checklists, and shift reports
- Participate in scheduling, time management, and performance evaluations
- Support cross-training with Housekeeping and Engineering teams
- Perform other duties as assigned by Executive Housekeeper or Hotel Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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