Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $32.00
Work Schedule
Flexible
Benefits
Personal automotive discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
Paid Time Off
sick leave
employee appreciation events
Flexible working hours
Company sponsored lunches
FSA accounts
HSA accounts
Travel Assistance
Job Description
Foundation Automotive is a reputable automotive company that operates a network of dealerships committed to delivering an outstanding customer experience and quality vehicle maintenance services. Among their distinguished partners is Castle Rock Ford, a well-established Ford dealership known for its dedication to community engagement and automotive excellence. As part of Foundation Automotive, Castle Rock Ford embodies the values of personalized service, innovation, and a people-first culture fostering both employee and customer satisfaction.
The Main Shop Service Advisor position at Castle Rock Ford plays a crucial role in supporting the service department's daily functions, serving as a reliable point of co... Show More
The Main Shop Service Advisor position at Castle Rock Ford plays a crucial role in supporting the service department's daily functions, serving as a reliable point of co... Show More
Job Requirements
- Ability to identify the problem quickly
- ability to lift 50 pounds and work on your feet for extended periods of time
- ability to work in a fast-paced environment
Job Qualifications
- Previous experience at a Ford dealership is a plus
- knowledge of automobiles
- proven record of achieving exceptional customer satisfaction
- past experience as a service advisor, assistant lane manager or service consultant
- very energetic personality
- personal and professional integrity
- computer skills and willingness to learn new programs
- ability to learn new technology and repair and service procedures and specifications
- minimum of 1 year in service department preferred
- basic computer skills
- positive, friendly attitude
- high school diploma or equivalent
Job Duties
- Greet customers promptly
- obtain customer and vehicle information
- clearly report all vehicle symptoms as described by the customer
- determine and recommend maintenance based on age, mileage and history of vehicle
- prepare a complete and accurate estimate of cost for labor and parts
- establish follow up time
- monitor the progress of each vehicle throughout the day, and update customers frequently
- verify that the final invoice reconciles with the work performed on the repair order
- explain all completed work and charges to customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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